Further FAQs

Once your order has been dispatched, we'll email you to confirm it has left our warehouse. You can also check your order's progress in the 'My Account' section of our website.

Our usual UK mainland delivery times are:

• Standard Delivery: 3–5 working days
• Next Day Delivery: Next working day when ordered before 2pm
• Large & Fragile Delivery: 3–5 working days
• Specialist Delivery: Up to 14 working days

Deliveries to the Highlands, Islands and Northern Ireland may take longer. For larger items requiring Specialist Delivery, our delivery partner will send you your tracking details and arrange a delivery date. Delivery options and estimated timings are shown at checkout. If your expected delivery date has passed, please contact us with your order number and we'll be happy to help.

We're sorry if something hasn't arrived as it should. Please contact us as soon as possible, ideally within 28 days of receipt, using our contact form (link). Include your order number and clear photographs of the damage or fault. Please keep the item and its packaging. We’ll review the details and advise you on the next steps. We'll review the details and advise you on the most appropriate resolution, which may include replacement item, partial refund or return arrangements where necessary

Our delivery charges reflect the size, weight and handling requirements of the products you've ordered.

Smaller items can usually travel through our standard parcel service, while larger, heavier or more delicate pieces of furniture typically require specialist packaging and delivery to ensure they arrive safely. The delivery options and applicable charges will be displayed at checkout before you place your order.

Our UK mainland delivery fees are;

• Standard Delivery: £6.95
• Next Day Delivery: £10.95
• Large & Fragile Delivery: £15.95
• Extra Large & Fragile: £29.95
• Specialist Delivery: £65

You can find a full breakdown of our services including delivery to Highlands, Islands & Northern Ireland on our Delivery Information page.

First, check your dispatch email and tracking information if available. If your estimated delivery date has passed or the tracking information hasn’t changed, please contact our Customer Care team with your order number so we can investigate.

Don't worry. Your order may simply be arriving in more than one delivery. Depending on the size and availability of your items, we sometimes dispatch products separately, particularly larger furniture or items on pre-order.

We recommend checking your dispatch emails first, as these may show separate estimated delivery dates. If your whole order is showing the same estimated delivery date, please allow up to 48 hours after your first parcel arrives for any remaining parcels.

If you still think something is missing, please contact our team with your order number and we'll investigate.

This depends on the delivery service. Specialist delivery partners will contact you to arrange a convenient delivery date. For other deliveries, please follow the courier’s instructions and tracking updates to check whether someone needs to be present.

Please contact us as soon as possible with your order number and the requested change. Once an order has been dispatched or passed to a delivery partner, changes may not be possible. For specialist deliveries, please discuss date changes directly with the delivery partner once they contact you.

Specialist deliveries include delivery to your room of choice, provided access is suitable and it is safe to do so. Please check measurements for doorways, staircases and other access routes before ordering. Assembly is not included.

You have 28 days from receiving your order to return an item, provided it meets the returns policy requirements. Items should be in their original condition and packaging, with all parts included. Please see our Returns page for full instructions.

We hope you love your Garden Trading purchase, but if you change your mind, you can return most items within 28 days of receipt.

Please complete the returns form included with your order and return the item in its original condition, with its packaging where possible. If you don't have your returns form you can print a new version here.

You'll need to cover the return postage. If an item is faulty, damaged or incorrect, please use our contact form so we can arrange an appropriate resolution. Larger furniture and made-to-order items may have different return requirements, so please check our Returns Policy before sending anything back.

If you're returning an item because you've changed your mind, you are responsible for the return cost. If an item is faulty or damaged, please contact us before arranging the return so we can advise you on the appropriate next steps. Your statutory rights are unaffected.

Once your return has arrived back with us and has been checked, we'll process your refund to the original payment method within 14 days.

Depending on your bank or payment provider, it may take a little longer for the money to appear in your account. Please remember that the time taken for your return parcel to reach us is separate from the refund processing period.

If you've been waiting longer than expected, get in touch with your order number and return tracking details so we can check its progress.

We do not generally offer exchanges, but please contact our Customer Care team to discuss your requirements. We can advise you on the available options and whether a return and new order would be the best approach.

Items must be returned in their original packaging, including the outer box, with all parts included. This is particularly important for fragile and large items. If you no longer have the packaging, please contact us before arranging a return.

If you purchased your item from one of our retail stockists, please contact the retailer directly. They will be able to advise you on their returns process and help with any issues relating to your purchase.

We're sorry there's been a mix-up with your order. Please contact our Customer Services team using our contact form with your order number, the name of the item you ordered, a photograph of the product you received and if applicable a photograph of the label on the box you received the product in. This will help us identify the mistake and work out the quickest way to resolve it.

Please hold on to the incorrect item and its packaging until we've confirmed the next steps.

Please contact us with your order number, a description of the problem and photographs or a short video showing the fault, where possible. We'll assess the issue and explain the options available. Your legal rights will depend on the circumstances and are not replaced by any product guarantee.

Please check the dimensions on the individual product page before ordering. For furniture and larger items, we recommend measuring your available space and checking doorways, hallways, staircases and other access routes to make sure the item can be delivered safely.

This depends on the materials and the individual product. We recommend checking the product's care instructions and using protective covers where appropriate. During winter or prolonged periods of bad weather, store cushions in a dry place and protect or store furniture as directed.

Wooden furniture needs regular care to help preserve its appearance and extend its lifespan. The correct treatment depends on the type of wood and the product. Please follow the specific care guidance supplied with your item rather than applying a treatment without checking its suitability.

We work hard to ensure our product photographs give you an accurate impression of each item. However, colours can appear slightly different depending on your screen settings, ambient lighting and surroundings. Many of our products are made using natural materials, including wood, stone, rattan and ceramics. Variations in grain, texture, colour and finish are part of their individual character and mean that no two pieces are necessarily identical.

We recommend checking the dimensions, materials and product details on each product page before ordering to make sure it's just right for your home.

Assembly requirements vary by product. Please check the individual product page for details on assembly and any tools required. Where assembly is necessary, instructions are supplied with the item. Specialist delivery does not include an assembly service.

Some lights include bulbs and others require you to purchase them separately. Please check the product specifications for bulb inclusion, fitting type, compatibility and recommended wattage before ordering.

Only products specifically rated for the intended environment should be used in outdoor or bathroom settings. Check the individual product page for its IP rating and installation requirements. If you're unsure whether a light is suitable for your intended location, please seek advice before purchasing.

If an item is out of stock, its expected delivery date will be listed on the product page. Where pre-order is available, you can secure your item for delivery by the date shown. If no date is listed, enter your email address on the product page and we’ll let you know when the item is back in stock.

The payment methods available for your order will be displayed at checkout. If your preferred payment method isn't available or your payment is declined, please check your payment details or contact your payment provider.

Please contact us as soon as possible and quote your order number. We may be able to help if your order hasn't been dispatched, but changes or cancellations cannot be guaranteed once processing or dispatch has begun. Made-to-order furniture has separate cancellation conditions, so please check the applicable terms.

Enter your discount code in the relevant field at checkout and check that the discount has been applied before completing your purchase. If the code doesn't work, check its expiry date, eligibility requirements and any exclusions.

Please check the promotion's terms, including eligible products, minimum spend, dates and exclusions. If the offer should apply but isn't showing in your basket, contact us before completing checkout so we can investigate.

Visit the sign-in page and select the forgotten-password option. Follow the instructions sent to your registered email address. If you don't receive an email, check your junk folder and make sure you're using the email address associated with your account.

Garden Trading offers gift cards through its website. Please check the available denominations and the gift card's terms before purchasing. The published terms state that gift cards and vouchers expire 12 months from the date of issue.

You can contact us using our online contact form or call us on 01993 845559, Monday to Friday, 10am–3pm. Please include your order number whenever your enquiry relates to an existing order.

Response times can vary depending on the volume and complexity of enquiries. If you've already contacted us, please avoid submitting the same enquiry multiple times, as this can make it harder to manage the queue. We'll respond as soon as we can.

If you've already submitted an enquiry, please allow time for our team to respond. Sending multiple messages about the same issue may delay resolution. If your situation is urgent or your circumstances have changed, contact us again and reference your original enquiry.