Delivery

Should you have any queries at all, please do not hesitate to contact us via email customerservices@gardentrading.co.uk and we will be happy to assist you.

Please note: shipping costs quoted at the time of order for international shipments can be subject to change. If there are any increases to costs once your order has been packed in our warehouse, we will be in touch to discuss this, prior to shipping any goods.

 

PRE-ORDER

COURIER DELIVERY

DELIVERY CHARGES

UK MAINLAND

HIGHLANDS, ISLANDS AND NORTHERN IRELAND

IRELAND

EUROPE

REST OF WORLD

TRACKING YOUR ORDER

RETURNS

 

PRODUCTS ON PRE ORDER

If all items purchased are on pre-order, these will be not be delivered until the date specified at the time of ordering.

If your order consists of both in stock and pre-order items, the in-stock items will be delivered within our normal timeframe. Pre-order items will not be delivered until the date specified at the time of ordering.

When pre-order items are due in stock within two weeks of your order being placed, we will hold the entire order to combine delivery at the earliest opportunity.

Pre-order dates are subject to change; for an updated date of arrival please contact our customer services team directly.

 

LARGE FURNITURE DELIVERY

For products that exceed size/weight limits for standard delivery, we offer a specialist delivery service. This includes (but is not limited to) larger furniture and furniture sets. Items over the value of £500 will be charged a £50 delivery fee.

Each product states on its product page (below the ADD TO BASKET button) which delivery method is available.

If you have purchased larger furniture items, our delivery partner will be in touch with you directly to discuss your delivery.

 

DELIVERY CHARGES

UK MAINLAND

Please note, our Next Day and Weekend Named Day delivery methods are currently unavailable.

Delivery Method

Transit Time

Cost

Ordering Time

Extra Information

 

 

Standard

 


3-5 working days

 

£4.95 (under £80)

FREE (over £80)

 

 
Any

 

Excludes next day and weekend delivery. During busier periods orders may take up to 10 days to be delivered

 

 

 Named Day

Weekday only

 

Chosen weekday up to 2 weeks in the future

 

 


 £6.50

 


Any

 

Excludes immediate next working day, weekends, bank holidays and courier products.

 

 Large Furniture Delivery/1 or 2 Man Furniture Delivery

 

 

 
Up to 2 weeks

 

FREE

£50.00 (Furniture over £500)

 

 
Any

 

Your order will be delivered by our specialist delivery team who will contact you directly to arrange a convenient delivery date. Delivery is charged at £50 for items over £500.

 

HIGHLANDS, ISLANDS AND NORTHERN IRELAND

Please note, our Next Day and Weekend Named Day delivery methods are currently unavailable.

 

Delivery Method

Transit Time

Cost

 

Ordering time

Extra Information

 


Standard

 


5-7 working days

 

£4.95 (under 30kg)

£45.00 (over 30kg)

FREE on orders over £500

 


Any

 

Excludes next day and weekend delivery. During busier periods orders may take up to 10 days to be delivered

 

 

 Named Day

Weekday only

 

Chosen weekday day up to 2 weeks in the future

 

 

£30.00 (under 30kg)

£40.00 (over 30kg)

 


Any

 

Excludes immediate next working day, weekends, bank holidays and courier products.

 

 

  

Large Furniture Delivery/1 or 2 Man Large Furniture Delivery Services

 

 

 

 

 

 

Up to 2 weeks

 

 

 

 

 

 

Quote required

 

 

 

 

 

 

 

 

 Any

 

 

You will be prompted when placing an order to call us to discuss a delivery quote. You will be then contacted directly by our specialist delivery team to arrange a convenient delivery date. They will unpack and position larger furniture products and take away all packaging. Please note, they will not assemble products. If your property has any access restrictions, please add this to your order notes and make our drivers aware when they contact you.

 

 

 

IRELAND

We do not offer a Named Day or Weekend Named Day service for the Republic of Ireland. Please note that you will be required to pay import taxes upon delivery of your order.

Delivery Method

Transit Time

Cost

 

Ordering time

Extra Information

 

 

Standard

 

 

3-5 working days

 

£15.00 (under 30kg)

£25.00 (over 30kg)

FREE on orders over £500

 

 

 

Any

 

Excludes weekend delivery and courier products.

 

 

 

 

Large Furniture Delivery/1 or 2 Man Large Furniture Delivery Service

 

 

 

 

 

 

 

Up to 2 weeks

 

 

 

 

 

 

 

Quote required

 

 

 

 

 

 

 

Any

 

 

 

 

You will be prompted when placing an order to call us to discuss a delivery quote. You will then be contacted directly by our specialist delivery team to arrange a convenient delivery date. They will unpack and position large furniture products and take away all packaging. Please note, they will not assemble products. If your property has any access restrictions, please add this to your order notes and make our drivers aware when they contact you.

 

 

 

EUROPE

Standard orders will be dispatched within 3-5 working days. Transit times after dispatch for European countries can be found below.

Please note, we do not offer a Named Day or Weekend Named Day service outside of the UK. Please note that you will be required to pay import taxes upon delivery of your order.

Courier furniture delivery products are excluded from the free delivery threshold below. These products would require a delivery quote before purchase.

  

Country

Transit Time

Cost (orders under 30kg)

Cost (orders over 30kg)

Free Delivery threshold (exclusions, see above)

Austria

3 days

£15.00

£25.00

£500

Belgium

2 days

£15.00

£25.00

£500

Bosnia

4-6 days

£75.00

£85.00

£1,000

Bulgaria

4-7 days

£30.00

£40.00

£1,000

Canary Islands

3-5 days

Quote required

Quote required

n/a

Croatia

4-6 days

£30.00

£40.00

£1,000

Czech Republic

3-4 days

£15.00

£25.00

£500

Denmark

3 days

£15.00

£25.00

£500

Estonia

4-5 days

£20.00

£30.00

£500

Finland

4-5 days

£30.00

£40.00

£1,000

France

2-3 days

£15.00

£25.00

£500

Germany

2-3 days

£15.00

£25.00

£500

Greece

4-9 days

£45.00

£55.00

£1,000

Hungary

4 days

£15.00

£25.00

£500

Iceland

4-6 days

£75.00

£85.00

£1,000

Italy

3-4 days

£20.00

£30.00

£500

Latvia

4-6 days

£20.00

£30.00

£500

Lithuania

4-6 days

£20.00

£30.00

£500

Luxembourg

2 days

£15.00

£25.00

£500

Netherlands

2 days

£15.00

£25.00

£500

Norway

4-6 days

£75.00

£85.00

£1,000

Poland

4 days

£15.00

£25.00

£500

Portugal

4-5 days

£20.00

£30.00

£500

Romania

4-6 days

£30.00

£40.00

£1,000

Russian Federation

3-8 days

Quote required

Quote required

n/a

Serbia

4-7 days

£75.00

£85.00

£1,000

Slovakia

3-4 days

£20.00

£30.00

£500

Slovenia

4-5 days

£20.00

£30.00

£500

Spain

3-4 days

£15.00

£25.00

£500

Sweden

4-5 days

£20.00

£30.00

£500

Switzerland

3 days

£45.00

£55.00

£1,000

 

REST OF WORLD

Please note, we do not offer a Named Day or Weekend Named Day service outside of the UK. Please note that you will be required to pay import taxes upon delivery of your order.

  

Zones

Up to 10kg

Up to 30kg

30kg +

Oversized Products

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2

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3

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4

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5

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6

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7

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8

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9

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10

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11

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Country

Zone

Country

Zone

Country

Zone

Country

Zone

AFGHANISTAN (AF)

10

CYPRUS (CY)

4

LESOTHO (LS)

10

RWANDA (RW)

10

ALBANIA (AL)

5

DJIBOUTI (DJ)

10

LIBERIA (LR)

10

SAMOA (WS)

10

ALGERIA (DZ)

10

DOMINICA (DM)

10

LIBYA (LY)

10

SAO TOME & PRINC. (ST)

10

AMERICAN SAM. (AS)

10

DOMINICAN REP. (DO)

10

LIECHTENSTEIN (LI)

5

SAUDI ARABIA (SA)

9

ANDORRA (AD)

4

EAST TIMOR (TL)

10

MACAU (MO)

8

SENEGAL (SN)

10

ANGOLA (AO)

10

ECUADOR (EC)

10

MACEDONIA (MK)

5

SEYCHELLES (SC)

10

ANGUILLA (AI)

10

EGYPT (EG)

10

MADAGASCAR (MG)

10

SIERRA LEONE (SL)

10

ANTIGUA (AG)

10

EL SALVADOR (SV)

10

MALAWI (MW)

10

SINGAPORE (SG)

8

ARGENTINA (AR)

10

ETHIOPIA (ET)

10

MALAYSIA (MY)

8

SOLOMON ISL. (SB)

9

ARMENIA (AM)

10

FALKLAND ISL. (FK)

10

MALDIVES (MV)

10

SOMALIA (SO)

10

ARUBA (AW)

10

FAROE ISLANDS (FO)

5

MALI (ML)

10

SOUTH AFRICA (ZA)

8

AUSTRALIA (AU)

11

FIJI (FJ)

10

MALTA (MT)

4

SOUTH KOREA (KR)

8

AZERBAIJAN (AZ)

10

FRENCH GUYANA (GF)

10

MARTINIQUE (MQ)

10

SRI LANKA (LK)

8

BAHAMAS (BS)

10

GABON (GA)

10

MAURITANIA (MR)

10

SUDAN (SD)

10

BAHRAIN (BH)

8

GAMBIA (GM)

10

MAURITIUS (MU)

10

SURINAME (SR)

10

BANGLADESH (BD)

8

GEORGIA (GE)

10

MEXICO (MX)

7

SWAZILAND (SZ)

10

BARBADOS (BB)

10

GHANA (GH)

10

MOLDOVA (MD)

7

SYRIA (SY)

10

BELARUS (BY)

7

GIBRALTAR (GI)

5

MONGOLIA (MN)

10

TAIWAN (TW)

8

BELIZE (BZ)

10

GREENLAND (GL)

5

MONTENEGRO (ME)

5

TAJIKISTAN (TJ)

10

BENIN (BJ)

10

GRENADA (GD)

10

MONTSERRAT (MS)

10

TANZANIA (TZ)

10

BERMUDA (BM)

10

GUADELOUPE (GP)

10

MOROCCO (MA)

10

THAILAND (TH)

8

BHUTAN (BT)

8

GUAM (GU)

10

MOZAMBIQUE (MZ)

10

TOGO (TG)

10

BOLIVIA (BO)

10

GUATEMALA (GT)

10

MYANMAR (MM)

8

TONGA (TO)

10

BOTSWANA (BW)

10

GUINEA REPUBLIC (GN)

10

NAMIBIA (NA)

10

TRINIDAD & TOB. (TT)

10

BRAZIL (BR)

10

GUINEA-BISSAU (GW)

10

NAURU (NR)

10

TUNISIA (TN)

10

BURKINA FASO (BF)

10

HAITI (HT)

10

NEPAL (NP)

8

TURKEY (TR)

5

BURUNDI (BI)

10

HONDURAS (HN)

10

NEW CALEDONIA (NC)

10

TURKS & CAICOS ISL. (TC)

10

CAMBODIA (KH)

8

HONG KONG (HK)

8

NEW ZEALAND (NZ)

8

TUVALU (TV)

10

CAMEROON (CM)

10

INDIA (IN)

8

NICARAGUA (NI)

10

UGANDA (UG)

10

CANADA (CA)

7

INDONESIA (ID)

8

NIGER (NE)

10

UKRAINE (UA)

7

CAPE VERDE (CV)

10

IRAN (IR)

10

NIGERIA (NG)

10

UNITED ARAB EMIR. (AE)

8

CAYMAN ISLANDS (KY)

10

IRAQ (IQ)

10

NIUE (NU)

10

UNITED STATES (US)

6

CENTRAL AFRICAN (CF)

10

ISRAEL (IL)

5

NORTH KOREA (KP)

10

URUGUAY (UY)

10

CHAD (TD)

10

JAMAICA (JM)

10

OMAN (OM)

8

UZBEKISTAN (UZ)

10

CHILE (CL)

10

JAPAN (JP)

8

PAKISTAN (PK)

10

VANUATU (VU)

10

CHINA (CN)

8

JORDAN (JO)

9

PANAMA (PA)

10

VENEZUELA (VE)

10

COLOMBIA (CO)

10

KAZAKHSTAN (KZ)

10

PAPUA NEW GUIN. (PG)

10

VIETNAM (VN)

8

COMOROS (KM)

10

KENYA (KE)

10

PARAGUAY (PY)

10

VIRGIN ISLANDS (US) (VI)

10

CONGO (CD)

10

KIRIBATI (KI)

10

PERU (PE)

10

YEMEN (YE)

10

CONGO (CG)

10

KUWAIT (KW)

8

PHILIPPINES, THE (PH)

8

ZAMBIA (ZM)

10

COOK ISLANDS (CK)

10

KYRGYZSTAN (KG)

10

PUERTO RICO (PR)

10

ZIMBABWE (ZW)

10

COSTA RICA (CR)

10

LAOS (LA)

8

QATAR (QA)

8

 

 

CUBA (CU)

10

LEBANON (LB)

10

REUNION (RE)

10

 

 

 

TRACKING YOUR ORDER

Your dispatch email will contain the chosen courier and tracking number to enable the tracing of your parcel in the lead up to delivery.

Alternatively, you can track your order by signing into your account and visiting the 'My Account' area.

 

RETURNS

We hope that you will be delighted with your order, however we understand that there may be occasions when you wish to exchange or return items. We offer a selection of ways to do this; to find out more please visit our returns page, contact us via email customerservices@gardentrading.co.uk.

 

Added to Basket