Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering.
For more information please see our delivery page.
You can return items to us within 14 working days of receipt. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product FPST02: Quality item, very good quality.
Service: Extremely prompt delivery - thank you.
Product FPST02: High quality product, definitely not cheap thin metal.
Service: Prompt and efficient service. Excellent help on telephone.
Product FPST02: It was a wedding gift delivered directly to the recipient. They are very happy with it
Service: Every effort made to help me sort out my queries promptly
Product FPST02: It's brilliant, very pleased with it. The fire burned well, kept us all warm and was very much admired at our local tennis club's halloween event.
Service: Very efficient in response and delivery. Informed me about delivery.