Delivery Costs:
Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
Returns:
To support our customers who are self-isolating, we have extended our returns period to 60 days. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product RBRA01: No comment available
Service: The stated delivery time was 5-7 days. I received my goods 2 weeks later with no explanation or much of an apology. The products are lovely, if overpriced, but let down by the service.
Product RBRA01: Very overpriced, exactly same product in my local garden centre for £6.99!
Service: I rang up to return the dustpan because there wasn’t any return slip in the box, I was told I would be sent an email, it never arrived. I have also since receiving the carpet beater, found it at half the price in my local garden centre! Which by the way is a very expensive place to shop!