Standard UK Delivery takes up to 5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
You have 28 days from the date of receipt to return your goods to us. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product PBAA01: Good quality product, cannot wait to make my own burgers!
Service: Absolutely fantastic service and the products I purchased are beautiful
Product PBAA01: Seem good quality but bought as gift so haven’t used
Service: Products are of good quality but delivery times misleading. They need to update the website to reflect more realistic timescales for delivery and not despatch. The 3-5 days advised was actually 8 days until receipt. Customer Services advise was I should have ordered earlier despite thinking I had enough time! The cost of delivery should ensure swift receipt.
Product PBAA01: Got this for my bbq king husband. He was thrilled and has really enjoyed using it. It’s easy to store and clean. Good fun for the kids having a go at making their own burgers!
Service: Easy to get in touch with when there’s an issue. By phone or email. Both great! Polite and friendly. You’re kept well updated about deliveries. Generally good to deal with.