Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
You can return items to us within 14 working days of receipt. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
One side of the holder is not straight
I thought for this amount of money it would be perfect
Item is too big and heavy for me to box up and send back
Don’t want the hassle really
Service: One side of the holder is not straight
Product LOHO02: Great item. Looks stylish and pleased it holds so many logs as this takes away the need to constantly keep bringing them into the house!
Service: Very quick to deliver despite being so close to Christmas. Delivery was able to be left somewhere safe given that I wouldn’t be in.
Product LOHO02: Well worth buying no problems
Service: The log holder arrived very quickly and well packed very happy with the quality and good value
Product LOHO02: No comment available
Service: Quick efficient service
Product LOHO01: Perfect
Service: Well-packaged, prompt delivery.
Product LOHO02: It's just what we wanted, couldn't find one as nice as this anywhere else and it looks great.
Service: Straight forward service. Nice and easy, nice and fast and with a quality product. What more can you ask for?
Product LOHO02: The log holder is a perfect fit on my hearth, it is of sturdy construction as well as looking good. I would recommend this it.
Service: Very good and efficient
Product LOHO02: Love this log holder but............. it is not very good for the smaller (in length) logs. I believe it should have a third bar going through the middle to stop logs falling through. In the meantime i have put the larger logs at the bottom with a proviso that i cannot use them as I have them there to balance the smaller logs. Otherwise a great product and looks good.
Service: Arrived as expected
Product LOHO01: As expected.
Service: First class , all as expected.
Product LOHO01: No comment available
Service: Order arrived early, but left at wrong address, just as well we like our neighbours!!