Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
You have 28 days from the date of receipt to return your goods to us. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product DMCO30: Good quality product that does just the job
Service: Excellent quality products received in good time and packaged carefully. I ordered the MILLBANK BULLET TABLE LAMP and the CHARCOAL STAR DOORMAT. The lamp is lovely and feels like good quality. I do agree with some reviews that it doesn't look as industrial as some of the photos depict and the shade is more brown than grey, but I like it nevertheless. The doormat as always is good quality.
Product DMCO29: Describe the mat as brown. Charcoal to me says blackish which is how the mat appears n the photo. Plus the yellow star had a noticeable blemish.
Service: Notification of delivery at all stages.
Product DMCO30: Looks great and the size really well.
Service: Excellent and prompt service. Good value for money with the current discount.
Product DMCO29: No comment available
Service: Excellent quality, fast delivery and kept well informed from ordering to shipping
Product DMCO29: Good value for money and quality
Service: Sadly the delivery process was just too long. I ended up having to buy some of the products I needed quickly as it wasn’t delivered for over 2 weeks after placing the order.
Product DMCO29: Looks lovely in my hallway.
Service: Lovely door mats, well packaged and arrived after a few days.
Product DMCO29: Unfortunately the colour of the mat differed greatly from description. Described as Charcoal in colour and looking almost black in photograph (ideal to go with black front door) but it is actually a light grey (which is not what I wanted at all). On raising this issue Garden Trading-they quickly got back to me and admitted the colour did differ significantly and have very kindly given me vouchers to the value of my purchase.
Service: Service from Garden Trading is excellent
Product DMCO29: It's a really great doormat - as described and really good quality. Arrived well packaged and on the date they had predicted. Great price for a practical but attractive mat. I'd definitely recommend.
Service: Great service and fantastic product. It arrived quickly and well packaged and I'm really pleased with the quality. Would thoroughly recommend.
Product DMCO29: Great product, looks great and looks more expensive than it was!
Service: Excellent product and really pleased with the service received. Quick delivery and good value for money.
Product DMCO29: Great quality door Matt and good value
Service: I wanted to add on to my order and it was made really easy so I would definitely recommend the garden trading company
Product DMCO29: Very good and practical mats
Service: Very good service, informed me of delivery times and I am pleased with the products
Product DMCO29: Good quality, although the mat is brown and not a charcoal colour as advertised.
Service: Garden Trading were true to their word in sending my order as soon as they had new supplies. The mat I ordered came well wrapped. Very good quality.
Product DMCO30: Lovely but very large! Check the size of the space you want to put it in.
Service: My items arrived and are as expected however, delivery was slow, came in two parcels on different days (although dispatched on the same day) and were hugely over packaged in non recyclable plastic which was disappointing. Nice choice of items but I would be reluctant to order again unless steps are taken to reduce plastic packaging.
Product DMCO30: Doormat is more brown than charcoal, so I am returning.
Service: Speedy delivery.
Product DMCO30: Looks great at the front door.
Service: Great quick despatch & delivery, products exactly as described & all here so much quicker than expected. Thank you for great products & service
Product DMCO30: OK - it's a doormat, but it looks great, fits perfectly and it makes me happy - thankyou
Always fabulous quality products and great delivery.
Enjoyable shopping experience.
Product DMCO30: No comment available
Service: Very good quality and looks even better than on the website