• Order before 1pm 20th December for guaranteed Next Day Delivery by Christmas | Free Mainland UK Delivery when you spend £60

Delivery

At Garden Trading, we are passionate about excellent customer service and meeting expectations.  Therefore, we aim to despatch all standard orders within 3-5 working days. Please note, your order can take up to 14 days to be delivered depending on the required delivery method for the item ordered.

Christmas Delivery

STANDARD UK DELIVERY: For guaranteed delivery by Christmas, please order by midnight Monday 17th December.

NEXT DAY DELIVERY: For guaranteed delivery by Christmas, please order by 1pm Thursday 20th December.

Should you have any queries at all, please do not hesitate to contact us via email customerservices@gardentrading.co.uk and we would be happy to assist you.

 

PRE-ORDER

TWO-MAN PRODUCTS

CLICK & COLLECT

DELIVERY CHARGES

UK MAINLAND

HIGHLANDS, ISLANDS AND NORTHERN IRELAND

IRELAND

EUROPE

REST OF WORLD

TRACKING YOUR ORDER

RETURNS

 

PRODUCTS ON PRE ORDER

If all items purchased are on pre-order, these will be not be delivered until the date specified at the time of ordering.

If your order consists of both in stock and pre-order items, the in-stock items will be delivered within our normal timeframe. The pre-order items will not be delivered until the date specified at the time of ordering.

Where pre-order items are due into stock within two weeks of your order being placed, we will hold the entire order to combine delivery at the earliest opportunity.

Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.

 

TWO-MAN PRODUCTS

For products that exceed size/weight limits for standard delivery, we offer a two-man delivery service. This includes, but is not limited to, larger furniture and furniture sets.

Each product states on its product page (below the ADD TO BASKET button) which delivery method is available.

Our two-man courier will contact you directly to arrange a convenient delivery date. This can be up to 14 days from placing your order. They will unpack and position your chosen product and take away all packaging. Please note, they will not assemble products.

  

CLICK & COLLECT

All Click & Collect orders must be placed between 9am and 3pm on weekdays and Saturdays for same day collection. Please allow 2 hours from time of ordering, for the goods to be available.

Please note, our Click & Collect service is only available for collection from the below address, we do not offer CollectPlus to other locations.

Collection Address:

Garden Trading
Carterton South Industrial Estate
Black Bourton Road
Carterton
Oxon
OX18 3EZ

Opening Times:

Monday – Friday (excluding bank holidays)
9:00am to 5:00pm
Saturday
09:30am to 5:00pm

DELIVERY CHARGES

UK MAINLAND

Delivery Method

Delivery Time

Cost

Ordering Time

Extra Information

 

Click & Collect

Weekdays and Saturdays

 

2 hours

 

FREE

 

Between 9am and 3pm for same day collection

 

Collection is from our Oxfordshire Showroom only.

 

 

 

Standard

 

 

3-5 days

 

 

£4.95 (under £60)

FREE (over £60)

 

 

Any

 

Excludes next day and weekend delivery. During busier periods orders may take up to 7 days to be delivered

 

 

 

Next Day

Weekday only

 

 

 

Next weekday

 

 

£7.50

 

 

Before 1pm

 

Excludes weekends, bank holidays and two-man products.

 

 

 

Named Day

Weekday only

 

Chosen weekday up to 2 weeks in the future

 

 

 

£6.50

 

 

Any

 

Excludes immediate next working day, weekends, bank holidays and two-man products.

 

 

Weekend Named Day

 

Chosen Saturday or Sunday up to 2 weeks in the future

 

 

 

£16.00

 

 

Before 1pm

 

 

Excludes two-man products. All orders must be placed before 12pm on the Friday.

 

 

 

 

 

Two-Man

 

 

 

 

 

Up to 2 weeks

 

 

 

 

 

FREE

 

 

 

 

 

Any

 

You will be contacted directly by our courier to arrange a convenient delivery date. They will unpack and position larger furniture products and take away all packaging. Please note, they will not assemble products. If your property has any access restrictions, please add this to your order notes and make our drivers aware when they contact you.

 

 

HIGHLANDS, ISLANDS AND NORTHERN IRELAND

 

Delivery Method

Delivery Time

Cost

 

Ordering time

Extra Information

 

Standard

 

3-5 days

 

£4.95 (under 30kg)

£45.00 (over 30kg)

FREE on orders over £500

 

Any

 

Excludes next day and weekend delivery. During busier periods orders may take up to 7 days to be delivered

 

 

Next Day

Weekday only

 

Next weekday

 

£35.00 (under 30kg)

£50.00 (over 30kg)

 

 

Before 12pm (noon)

 

 

Excludes weekends, bank holidays and two-man products.

 

 

 

Named Day

Weekday only

 

Chosen weekday day up to 2 weeks in the future

 

 

 

£30.00 (under 30kg)

£40.00 (over 30kg)

 

 

Any

 

Excludes immediate next working day, weekends, bank holidays and two-man products.

 

 

Weekend Named Day

 

Chosen Saturday or Sunday up to 2 weeks in the future

 

 

 

£95

 

Before 12pm (noon)

 

Excludes two-man products. All orders must be placed before 12pm on the Friday.

 

 

 

 

 

Two-Man

 

 

 

 

 

 

 

Up to 2 weeks

 

 

 

 

 

 

 

Quote required

 

 

 

 

 

 

 

 

 

Any

 

 

You will be prompted when placing an order to call us to discuss a delivery quote. You will be then contacted directly by our courier to arrange a convenient delivery date. They will unpack and position larger furniture products and take away all packaging. Please note, they will not assemble products. If your property has any access restrictions, please add this to your order notes and make our drivers aware when they contact you.

 

 

 

IRELAND

Please note, we do not offer a Named Day or Weekend Named Day service for the Republic of Ireland.

Delivery Method

Delivery Time

Cost

 

Ordering time

Extra Information

 

 

Standard

 

 

2 days

 

£15.00 (under 30kg)

£25.00 (over 30kg)

FREE on orders over £500

 

 

 

Any

 

Excludes weekend delivery and two-man products.

 

 

Next Day

Weekday only

 

 

 

Next weekday

 

 

£35 (under 30kg)

£45 (over 30kg)

 

Before 1pm

 

Excludes weekend delivery and two-man products.

 

 

Two-Man

 

 

 

 

 

Up to 2 weeks

 

 

 

 

 

Quote required

 

 

 

 

 

Any

 

 

 

 

You will be prompted when placing an order to call us to discuss a delivery quote

 

 

 

EUROPE

Please note, we do not offer a Named Day or Weekend Named Day service outside of the UK.

  

Country

Delivery Time

Cost (orders under 30kg)

Cost (orders over 30kg)

Free Delivery threshold

Austria

3 days

£15.00

£25.00

£500

Belgium

2 days

£15.00

£25.00

£500

Bosnia

4-6 days

£75.00

£85.00

£1,000

Bulgaria

4-7 days

£30.00

£40.00

£1,000

Canary Islands

3-5 days

Quote required

Quote required

n/a

Croatia

4-6 days

£30.00

£40.00

£1,000

Czech Republic

3-4 days

£15.00

£25.00

£500

Denmark

3 days

£15.00

£25.00

£500

Estonia

4-5 days

£20.00

£30.00

£500

Finland

4-5 days

£30.00

£40.00

£1,000

France

2-3 days

£15.00

£25.00

£500

Germany

2-3 days

£15.00

£25.00

£500

Greece

4-9 days

£45.00

£55.00

£1,000

Hungary

4 days

£15.00

£25.00

£500

Iceland

4-6 days

£75.00

£85.00

£1,000

Italy

3-4 days

£20.00

£30.00

£500

Latvia

4-6 days

£20.00

£30.00

£500

Lithuania

4-6 days

£20.00

£30.00

£500

Luxembourg

2 days

£15.00

£25.00

£500

Netherlands

2 days

£15.00

£25.00

£500

Norway

4-6 days

£75.00

£85.00

£1,000

Poland

4 days

£15.00

£25.00

£500

Portugal

4-5 days

£20.00

£30.00

£500

Romania

4-6 days

£30.00

£40.00

£1,000

Russian Federation

3-8 days

Quote required

Quote required

n/a

Serbia

4-7 days

£75.00

£85.00

£1,000

Slovakia

3-4 days

£20.00

£30.00

£500

Slovenia

4-5 days

£20.00

£30.00

£500

Spain

3-4 days

£15.00

£25.00

£500

Sweden

4-5 days

£20.00

£30.00

£500

Switzerland

3 days

£45.00

£55.00

£1,000

 

REST OF WORLD

Please note, we do not offer a Named Day or Weekend Named Day service outside of the UK.

  

Zones

Up to 10kg

Up to 30kg

30kg +

Oversized Products

1

£35.00

£65.00

Quote

Quote

2

£50.00

£100.00

Quote

Quote

3

£60.00

£130.00

Quote

Quote

4

£60.00

£130.00

Quote

Quote

5

£60.00

£140.00

Quote

Quote

6

£50.00

£110.00

Quote

Quote

7

£60.00

£140.00

Quote

Quote

8

£75.00

£190.00

Quote

Quote

9

£100.00

£260.00

Quote

Quote

10

£110.00

£280.00

Quote

Quote

11

£70.00

£190.00

Quote

Quote

   

Country

Zone

Country

Zone

Country

Zone

Country

Zone

AFGHANISTAN (AF)

10

CYPRUS (CY)

4

LESOTHO (LS)

10

RWANDA (RW)

10

ALBANIA (AL)

5

DJIBOUTI (DJ)

10

LIBERIA (LR)

10

SAMOA (WS)

10

ALGERIA (DZ)

10

DOMINICA (DM)

10

LIBYA (LY)

10

SAO TOME & PRINC. (ST)

10

AMERICAN SAM. (AS)

10

DOMINICAN REP. (DO)

10

LIECHTENSTEIN (LI)

5

SAUDI ARABIA (SA)

9

ANDORRA (AD)

4

EAST TIMOR (TL)

10

MACAU (MO)

8

SENEGAL (SN)

10

ANGOLA (AO)

10

ECUADOR (EC)

10

MACEDONIA (MK)

5

SEYCHELLES (SC)

10

ANGUILLA (AI)

10

EGYPT (EG)

10

MADAGASCAR (MG)

10

SIERRA LEONE (SL)

10

ANTIGUA (AG)

10

EL SALVADOR (SV)

10

MALAWI (MW)

10

SINGAPORE (SG)

8

ARGENTINA (AR)

10

ETHIOPIA (ET)

10

MALAYSIA (MY)

8

SOLOMON ISL. (SB)

9

ARMENIA (AM)

10

FALKLAND ISL. (FK)

10

MALDIVES (MV)

10

SOMALIA (SO)

10

ARUBA (AW)

10

FAROE ISLANDS (FO)

5

MALI (ML)

10

SOUTH AFRICA (ZA)

8

AUSTRALIA (AU)

11

FIJI (FJ)

10

MALTA (MT)

4

SOUTH KOREA (KR)

8

AZERBAIJAN (AZ)

10

FRENCH GUYANA (GF)

10

MARTINIQUE (MQ)

10

SRI LANKA (LK)

8

BAHAMAS (BS)

10

GABON (GA)

10

MAURITANIA (MR)

10

SUDAN (SD)

10

BAHRAIN (BH)

8

GAMBIA (GM)

10

MAURITIUS (MU)

10

SURINAME (SR)

10

BANGLADESH (BD)

8

GEORGIA (GE)

10

MEXICO (MX)

7

SWAZILAND (SZ)

10

BARBADOS (BB)

10

GHANA (GH)

10

MOLDOVA (MD)

7

SYRIA (SY)

10

BELARUS (BY)

7

GIBRALTAR (GI)

5

MONGOLIA (MN)

10

TAIWAN (TW)

8

BELIZE (BZ)

10

GREENLAND (GL)

5

MONTENEGRO (ME)

5

TAJIKISTAN (TJ)

10

BENIN (BJ)

10

GRENADA (GD)

10

MONTSERRAT (MS)

10

TANZANIA (TZ)

10

BERMUDA (BM)

10

GUADELOUPE (GP)

10

MOROCCO (MA)

10

THAILAND (TH)

8

BHUTAN (BT)

8

GUAM (GU)

10

MOZAMBIQUE (MZ)

10

TOGO (TG)

10

BOLIVIA (BO)

10

GUATEMALA (GT)

10

MYANMAR (MM)

8

TONGA (TO)

10

BOTSWANA (BW)

10

GUINEA REPUBLIC (GN)

10

NAMIBIA (NA)

10

TRINIDAD & TOB. (TT)

10

BRAZIL (BR)

10

GUINEA-BISSAU (GW)

10

NAURU (NR)

10

TUNISIA (TN)

10

BURKINA FASO (BF)

10

HAITI (HT)

10

NEPAL (NP)

8

TURKEY (TR)

5

BURUNDI (BI)

10

HONDURAS (HN)

10

NEW CALEDONIA (NC)

10

TURKS & CAICOS ISL. (TC)

10

CAMBODIA (KH)

8

HONG KONG (HK)

8

NEW ZEALAND (NZ)

8

TUVALU (TV)

10

CAMEROON (CM)

10

INDIA (IN)

8

NICARAGUA (NI)

10

UGANDA (UG)

10

CANADA (CA)

7

INDONESIA (ID)

8

NIGER (NE)

10

UKRAINE (UA)

7

CAPE VERDE (CV)

10

IRAN (IR)

10

NIGERIA (NG)

10

UNITED ARAB EMIR. (AE)

8

CAYMAN ISLANDS (KY)

10

IRAQ (IQ)

10

NIUE (NU)

10

UNITED STATES (US)

6

CENTRAL AFRICAN (CF)

10

ISRAEL (IL)

5

NORTH KOREA (KP)

10

URUGUAY (UY)

10

CHAD (TD)

10

JAMAICA (JM)

10

OMAN (OM)

8

UZBEKISTAN (UZ)

10

CHILE (CL)

10

JAPAN (JP)

8

PAKISTAN (PK)

10

VANUATU (VU)

10

CHINA (CN)

8

JORDAN (JO)

9

PANAMA (PA)

10

VENEZUELA (VE)

10

COLOMBIA (CO)

10

KAZAKHSTAN (KZ)

10

PAPUA NEW GUIN. (PG)

10

VIETNAM (VN)

8

COMOROS (KM)

10

KENYA (KE)

10

PARAGUAY (PY)

10

VIRGIN ISLANDS (US) (VI)

10

CONGO (CD)

10

KIRIBATI (KI)

10

PERU (PE)

10

YEMEN (YE)

10

CONGO (CG)

10

KUWAIT (KW)

8

PHILIPPINES, THE (PH)

8

ZAMBIA (ZM)

10

COOK ISLANDS (CK)

10

KYRGYZSTAN (KG)

10

PUERTO RICO (PR)

10

ZIMBABWE (ZW)

10

COSTA RICA (CR)

10

LAOS (LA)

8

QATAR (QA)

8

 

 

CUBA (CU)

10

LEBANON (LB)

10

REUNION (RE)

10

 

 

 

TRACKING YOUR ORDER

Your despatch email will contain the chosen courier and tracking number to track your parcel.

Alternatively, you can track your order by signing into your account and visiting the 'My Account' area.

 

RETURNS

We hope that you will be delighted with your order, however we understand that there are occasions where you may wish to exchange or return items. We offer a selection of ways to do so, to find out more please visit our returns page or contact us via email customerservices@gardentrading.co.uk or phone 01993 845559.