• For standard delivery orders will be dispatched within 7-10 working days

Delivery

Should you have any queries at all, please do not hesitate to contact us via email customerservices@gardentrading.co.uk and we would be happy to assist you.

Please note. Shipping costs quoted at the time of order for international shipments can be subject to change. If there are any increases to costs once your order has been packed in our warehouse, we will be in touch to discuss before we ship any goods.

PRE-ORDER

COURIER DELIVERY

CLICK & COLLECT

DELIVERY CHARGES

UK MAINLAND

HIGHLANDS, ISLANDS AND NORTHERN IRELAND

IRELAND

EUROPE

REST OF WORLD

TRACKING YOUR ORDER

RETURNS

 

PRODUCTS ON PRE ORDER

If all items purchased are on pre-order, these will be not be delivered until the date specified at the time of ordering.

If your order consists of both in stock and pre-order items, the in-stock items will be delivered within our normal timeframe. The pre-order items will not be delivered until the date specified at the time of ordering.

Where pre-order items are due into stock within two weeks of your order being placed, we will hold the entire order to combine delivery at the earliest opportunity.

Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.

 

COURIER FURNITURE DELIVERY

For products that exceed size/weight limits for standard delivery, we offer a courier delivery service. This includes, but is not limited to, larger furniture and furniture sets. Items over the value of £500 will be charged a £50 delivery fee.

Each product states on its product page (below the ADD TO BASKET button) which delivery method is available.

If you have purchased larger furniture items, our delivery company will be in touch with you directly to discuss your delivery.  However, following latest government advice and in order to protect our team and our customers, for deliveries from Thursday November 5th  2020 we will only be able to delivery to the doorway, hallway or outside location. We will no longer to be able to deliver to your room of choice and assembly services at this time will be suspended pending further updates. Courier collections from customers’ homes will also follow the same guidelines, any items for collection will need to be brought to the doorway for our teams to collect.  Customers will not be asked to sign for deliveries at this time and the teams will sign on their behalf. We thank you for your support and understanding at this time. If you require any further information please contact our team on customerservices@gardentrading.co.uk

 

CLICK & COLLECT

Please allow a minimum of 24 hours from time of ordering, for the goods to be available. You will be notified via email once your order is ready to be collected, therefore we kindly ask that you do not attempt to collect before receiving this notification. 

Please note, our Click & Collect service is only available for collection from the below address, we do not offer CollectPlus to other locations.

Collection Address:

Garden Trading
Carterton South Industrial Estate
Black Bourton Road
Carterton
Oxon
OX18 3EZ

Opening Times:

Monday – Friday (excluding bank holidays)
9:00am to 5:00pm

DELIVERY CHARGES

UK MAINLAND

Delivery Method

Transit Time

Cost

Ordering Time

Extra Information

 

Click & Collect

Weekdays ONLY 

 

Minimum 24 hours

 

FREE

 

Order ready to collect within a minimum of 24 hours. We will email when your order is ready to collect.

 

Collection is from our Oxfordshire Showroom only.

 

 

 

Standard

 

 

3-5 days

 

 

£4.95 (under £80)

FREE (over £80)

 

 

Any

 

Excludes next day and weekend delivery. During busier periods orders may take up to 10 days to be delivered

 

 

 

Next Day

Weekday only

 

 

 

Next weekday

 

 

£6.50

 

 

Before 1pm

 

Excludes weekends, bank holidays and courier products.

 

 

 

Named Day

Weekday only

 

Chosen weekday up to 2 weeks in the future

 

 

 

£6.50

 

 

Any

 

Excludes immediate next working day, weekends, bank holidays and courier products.

 

 

Weekend Named Day

 

Chosen Saturday or Sunday up to 2 weeks in the future

 

 

 

£16.00

 

 

Before 1pm

 

 

Excludes courier products. All orders must be placed before 1pm on the Friday.

Courier Furniture Delivery

Up to 2 weeks

FREE

£50.00 (Furniture over £500)

Any

Your order will be delivered by our courier who will contact you directly to arrange a convenient delivery date. Delivery is charged at £50 for items over £500.

 

HIGHLANDS, ISLANDS AND NORTHERN IRELAND

 

Delivery Method

Transit Time

Cost

 

Ordering time

Extra Information

 

Standard

 

3-5 days

 

£4.95 (under 30kg)

£45.00 (over 30kg)

FREE on orders over £500

 

Any

 

Excludes next day and weekend delivery. During busier periods orders may take up to 10 days to be delivered

 

 

Next Day

Weekday only

 

Next weekday

 

£35.00 (under 30kg)

£50.00 (over 30kg)

 

 

Before 12pm (noon)

 

 

Excludes weekends, bank holidays and courier products.

 

 

 

Named Day

Weekday only

 

Chosen weekday day up to 2 weeks in the future

 

 

 

£30.00 (under 30kg)

£40.00 (over 30kg)

 

 

Any

 

Excludes immediate next working day, weekends, bank holidays and courier products.

 

 

Saturday Named Day

 

Chosen Saturday up to 2 weeks in the future

 

 

 

£95

 

Before 12pm (noon)

 

Excludes courier products. All orders must be placed before 12pm on the Friday.

 

 

 

 

 

Courier Furniture Delivery

 

 

 

 

 

 

 

Up to 2 weeks

 

 

 

 

 

 

 

Quote required

 

 

 

 

 

 

 

 

 

Any

 

 

You will be prompted when placing an order to call us to discuss a delivery quote. You will be then contacted directly by our courier to arrange a convenient delivery date. They will unpack and position larger furniture products and take away all packaging. Please note, they will not assemble products. If your property has any access restrictions, please add this to your order notes and make our drivers aware when they contact you.

 

 

 

IRELAND

Please note, we do not offer a Named Day or Weekend Named Day service for the Republic of Ireland.

Delivery Method

Transit Time

Cost

 

Ordering time

Extra Information

 

 

Standard

 

 

3-5 days

 

£15.00 (under 30kg)

£25.00 (over 30kg)

FREE on orders over £500

 

 

 

Any

 

Excludes weekend delivery and courier products.

 

 

Next Day

Weekday only

 

 

 

Next weekday

 

 

£35 (under 30kg)

£45 (over 30kg)

 

Before 1pm

 

Excludes weekend delivery and courier products.

 

 

Courier Furniture Delivery

 

 

 

 

 

Up to 2 weeks

 

 

 

 

 

Quote required

 

 

 

 

 

Any

 

 

 

 

You will be prompted when placing an order to call us to discuss a delivery quote

 

 

 

EUROPE

Please note, we do not offer a Named Day or Weekend Named Day service outside of the UK. Please note that you will be required to pay import taxes upon delivery of your order.

Courier furniture delivery products are excluded from the free delivery threshold below. These products would require a delivery quote before purchase.

  

Country

Transit Time

Cost (orders under 30kg)

Cost (orders over 30kg)

Free Delivery threshold (exclusions, see above)

Austria

3 days

£15.00

£25.00

£500

Belgium

2 days

£15.00

£25.00

£500

Bosnia

4-6 days

£75.00

£85.00

£1,000

Bulgaria

4-7 days

£30.00

£40.00

£1,000

Canary Islands

3-5 days

Quote required

Quote required

n/a

Croatia

4-6 days

£30.00

£40.00

£1,000

Czech Republic

3-4 days

£15.00

£25.00

£500

Denmark

3 days

£15.00

£25.00

£500

Estonia

4-5 days

£20.00

£30.00

£500

Finland

4-5 days

£30.00

£40.00

£1,000

France

2-3 days

£15.00

£25.00

£500

Germany

2-3 days

£15.00

£25.00

£500

Greece

4-9 days

£45.00

£55.00

£1,000

Hungary

4 days

£15.00

£25.00

£500

Iceland

4-6 days

£75.00

£85.00

£1,000

Italy

3-4 days

£20.00

£30.00

£500

Latvia

4-6 days

£20.00

£30.00

£500

Lithuania

4-6 days

£20.00

£30.00

£500

Luxembourg

2 days

£15.00

£25.00

£500

Netherlands

2 days

£15.00

£25.00

£500

Norway

4-6 days

£75.00

£85.00

£1,000

Poland

4 days

£15.00

£25.00

£500

Portugal

4-5 days

£20.00

£30.00

£500

Romania

4-6 days

£30.00

£40.00

£1,000

Russian Federation

3-8 days

Quote required

Quote required

n/a

Serbia

4-7 days

£75.00

£85.00

£1,000

Slovakia

3-4 days

£20.00

£30.00

£500

Slovenia

4-5 days

£20.00

£30.00

£500

Spain

3-4 days

£15.00

£25.00

£500

Sweden

4-5 days

£20.00

£30.00

£500

Switzerland

3 days

£45.00

£55.00

£1,000

 

REST OF WORLD

Please note, we do not offer a Named Day or Weekend Named Day service outside of the UK. Please note that you will be required to pay import taxes upon delivery of your order.

  

Zones

Up to 10kg

Up to 30kg

30kg +

Oversized Products

1

Quote

Quote

Quote

Quote

2

Quote

Quote

Quote

Quote

3

Quote

Quote

Quote

Quote

4

Quote

Quote

Quote

Quote

5

Quote

Quote

Quote

Quote

6

Quote

Quote

Quote

Quote

7

Quote

Quote

Quote

Quote

8

Quote

Quote

Quote

Quote

9

Quote

Quote

Quote

Quote

10

Quote

Quote

Quote

Quote

11

Quote

Quote

Quote

Quote

   

Country

Zone

Country

Zone

Country

Zone

Country

Zone

AFGHANISTAN (AF)

10

CYPRUS (CY)

4

LESOTHO (LS)

10

RWANDA (RW)

10

ALBANIA (AL)

5

DJIBOUTI (DJ)

10

LIBERIA (LR)

10

SAMOA (WS)

10

ALGERIA (DZ)

10

DOMINICA (DM)

10

LIBYA (LY)

10

SAO TOME & PRINC. (ST)

10

AMERICAN SAM. (AS)

10

DOMINICAN REP. (DO)

10

LIECHTENSTEIN (LI)

5

SAUDI ARABIA (SA)

9

ANDORRA (AD)

4

EAST TIMOR (TL)

10

MACAU (MO)

8

SENEGAL (SN)

10

ANGOLA (AO)

10

ECUADOR (EC)

10

MACEDONIA (MK)

5

SEYCHELLES (SC)

10

ANGUILLA (AI)

10

EGYPT (EG)

10

MADAGASCAR (MG)

10

SIERRA LEONE (SL)

10

ANTIGUA (AG)

10

EL SALVADOR (SV)

10

MALAWI (MW)

10

SINGAPORE (SG)

8

ARGENTINA (AR)

10

ETHIOPIA (ET)

10

MALAYSIA (MY)

8

SOLOMON ISL. (SB)

9

ARMENIA (AM)

10

FALKLAND ISL. (FK)

10

MALDIVES (MV)

10

SOMALIA (SO)

10

ARUBA (AW)

10

FAROE ISLANDS (FO)

5

MALI (ML)

10

SOUTH AFRICA (ZA)

8

AUSTRALIA (AU)

11

FIJI (FJ)

10

MALTA (MT)

4

SOUTH KOREA (KR)

8

AZERBAIJAN (AZ)

10

FRENCH GUYANA (GF)

10

MARTINIQUE (MQ)

10

SRI LANKA (LK)

8

BAHAMAS (BS)

10

GABON (GA)

10

MAURITANIA (MR)

10

SUDAN (SD)

10

BAHRAIN (BH)

8

GAMBIA (GM)

10

MAURITIUS (MU)

10

SURINAME (SR)

10

BANGLADESH (BD)

8

GEORGIA (GE)

10

MEXICO (MX)

7

SWAZILAND (SZ)

10

BARBADOS (BB)

10

GHANA (GH)

10

MOLDOVA (MD)

7

SYRIA (SY)

10

BELARUS (BY)

7

GIBRALTAR (GI)

5

MONGOLIA (MN)

10

TAIWAN (TW)

8

BELIZE (BZ)

10

GREENLAND (GL)

5

MONTENEGRO (ME)

5

TAJIKISTAN (TJ)

10

BENIN (BJ)

10

GRENADA (GD)

10

MONTSERRAT (MS)

10

TANZANIA (TZ)

10

BERMUDA (BM)

10

GUADELOUPE (GP)

10

MOROCCO (MA)

10

THAILAND (TH)

8

BHUTAN (BT)

8

GUAM (GU)

10

MOZAMBIQUE (MZ)

10

TOGO (TG)

10

BOLIVIA (BO)

10

GUATEMALA (GT)

10

MYANMAR (MM)

8

TONGA (TO)

10

BOTSWANA (BW)

10

GUINEA REPUBLIC (GN)

10

NAMIBIA (NA)

10

TRINIDAD & TOB. (TT)

10

BRAZIL (BR)

10

GUINEA-BISSAU (GW)

10

NAURU (NR)

10

TUNISIA (TN)

10

BURKINA FASO (BF)

10

HAITI (HT)

10

NEPAL (NP)

8

TURKEY (TR)

5

BURUNDI (BI)

10

HONDURAS (HN)

10

NEW CALEDONIA (NC)

10

TURKS & CAICOS ISL. (TC)

10

CAMBODIA (KH)

8

HONG KONG (HK)

8

NEW ZEALAND (NZ)

8

TUVALU (TV)

10

CAMEROON (CM)

10

INDIA (IN)

8

NICARAGUA (NI)

10

UGANDA (UG)

10

CANADA (CA)

7

INDONESIA (ID)

8

NIGER (NE)

10

UKRAINE (UA)

7

CAPE VERDE (CV)

10

IRAN (IR)

10

NIGERIA (NG)

10

UNITED ARAB EMIR. (AE)

8

CAYMAN ISLANDS (KY)

10

IRAQ (IQ)

10

NIUE (NU)

10

UNITED STATES (US)

6

CENTRAL AFRICAN (CF)

10

ISRAEL (IL)

5

NORTH KOREA (KP)

10

URUGUAY (UY)

10

CHAD (TD)

10

JAMAICA (JM)

10

OMAN (OM)

8

UZBEKISTAN (UZ)

10

CHILE (CL)

10

JAPAN (JP)

8

PAKISTAN (PK)

10

VANUATU (VU)

10

CHINA (CN)

8

JORDAN (JO)

9

PANAMA (PA)

10

VENEZUELA (VE)

10

COLOMBIA (CO)

10

KAZAKHSTAN (KZ)

10

PAPUA NEW GUIN. (PG)

10

VIETNAM (VN)

8

COMOROS (KM)

10

KENYA (KE)

10

PARAGUAY (PY)

10

VIRGIN ISLANDS (US) (VI)

10

CONGO (CD)

10

KIRIBATI (KI)

10

PERU (PE)

10

YEMEN (YE)

10

CONGO (CG)

10

KUWAIT (KW)

8

PHILIPPINES, THE (PH)

8

ZAMBIA (ZM)

10

COOK ISLANDS (CK)

10

KYRGYZSTAN (KG)

10

PUERTO RICO (PR)

10

ZIMBABWE (ZW)

10

COSTA RICA (CR)

10

LAOS (LA)

8

QATAR (QA)

8

 

 

CUBA (CU)

10

LEBANON (LB)

10

REUNION (RE)

10

 

 

 

TRACKING YOUR ORDER

Your despatch email will contain the chosen courier and tracking number to track your parcel.

Alternatively, you can track your order by signing into your account and visiting the 'My Account' area.

 

RETURNS

We hope that you will be delighted with your order, however we understand that there are occasions where you may wish to exchange or return items. We offer a selection of ways to do so, to find out more please visit our returns page or contact us via email customerservices@gardentrading.co.uk or phone 01993 845559.