Unfortunately deliveries are taking a little longer than normal during these busy times. Please bear with us whilst we work to safely deliver your order as soon as we can. Orders for UK delivery will be dispatched within 10 working days and you will receive an email once your order has left our warehouse with tracking information to keep you up to date. Thank you for your understanding.
Our on-site team are committed to ensuring that orders are delivered to our customers safely. Our distribution team are following strict hygiene practices to protect themselves and our customers, whilst our couriers are operating to a “contact free” delivery process, where customers will not be asked to sign for their deliveries. Due to high demand, we have removed our express delivery options, we apologise for any inconvenience this may cause.
If you have purchased an item that requires Two-Man delivery, such as our larger furniture items and sofa sets, you will receive a phone call ahead of delivery to discuss arrangements. During this call we will discuss whether the order should be left outside, or the desired location of the furniture and necessary access. If you have purchased indoor furniture and you feel comfortable with the delivery team entering your property to put the item in place then they will endeavour to do so, adhering to social distancing at all times.
To support our customers who are self-isolating, we have extended our returns period to 60 days. Click here to see our full returns policy.
OUR SHOWROOM AND CLICK & COLLECT
Our Carterton Showroom remains closed and our Click & Collect service is currently unavailable until further notice.
We continue to follow government guidance. Please refer back to this page for further updates or contact our Customer Services team on firstname.lastname@example.org if you would like any further information.