Our on-site team are committed to ensuring that orders are delivered to our customers safely. Our distribution team are following strict hygiene practices to protect themselves and our customers, whilst our couriers are operating to a “contact free” delivery process, where customers will not be asked to sign for their deliveries.
If you have purchased an item that requires Two-Man delivery, such as our larger furniture items, you will receive a phone call ahead of delivery to discuss arrangements. However, following latest government advice and in order to protect our team and our customers, we will only be able to delivery to the doorway, hallway or outside location. We will no longer to be able to deliver to your room of choice and assembly services at this time will be suspended pending further updates. Two-Man collections from customers’ homes will also follow the same guidelines, any items for collection will need to be brought to the doorway for our teams to collect. Customers will not be asked to sign for deliveries at this time and the teams will sign on their behalf. We thank you for your support and understanding at this time. If you require any further information please contact our team on email@example.com
To support our customers who are self-isolating, we have extended our returns period to 60 days. Click here to see our full returns policy.
OUR SHOWROOM AND CLICK & COLLECT
Following the latest government announcement, our Showroom is now closed to the public.
Our Click and Collect service is now open as normal Monday to Saturday.
We continue to follow government guidance. Please refer back to this page for further updates or contact our Customer Services team on firstname.lastname@example.org if you would like any further information.