What are cookies?
Cookies are small text files that are stored by the browser (for example, Internet Explorer, Google Chrome or Firefox) on your computer, tablet or mobile phone if you agree to them.
Cookies help us to provide you with a better shopping experience on our website, by distinguishing you from other users, helping us understand how you are using our website to improve your shopping experience.
Cookies do not cause harm to your computer. We do not store personal information such as your name, address or credit card details.
When you visit our website, the following types of cookies may be generated:
- Functional cookies
- Live chat cookies
- Analytics cookies
- Advertising cookies
- Other third-party cookies
These cookies are used to provide you with the best shopping experience. Without these cookies you may struggle to use the website. This information collected is anonymous. Examples include:
- Cookies to determine whether the 'Join our email newsletter' popup has been shown so it's not shown every time you visit
- Cookies that store your recently viewed items
- Cookies that recognise when an item has been added to the basket
Live chat cookies
Our live chat service collected anonymous data about how you're using our website, e.g. which page you're viewing and on which browser. We use this information to help us answer your query and quickly resolve any reported problems.
We use software provided by other organisations e.g. Google Analytics to collect data about how you use our website. This information helps us improve our website and identify when errors have occurred. These cookies collect anonymous information such as the pages you have viewed, how many times you visited our site, the browser and software you're using and the content you have interacted with.
We work with third-parties such as Google and Bing to provide targeted adverts. The use of these tools can tell us when you visited our website, the pages that you visited and the links you followed. This information is used to make any advertising more relevant to your interests.
Other third-party cookies
On some pages on our website, for instance product pages which have the option to like/share content on facebook and other social media channels have cookies that we cannot access as they are driven by the social channel.
How do I turn cookies off?
Most browsers will allow you to view the cookies you have and delete or block them on an individual basis. Please note, if you decide to block all cookies from the Garden Trading website, then not all functionality may work as expected.
The following links provide further detail on how you can manage your cookie settings:
We use Google Analytics and you can opt out of their cookies by clicking here.
If you would like further information on our cookies policy, please contact our Customer Support team on firstname.lastname@example.org