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Careers

At Garden Trading our focus is to design and produce functional products for the home and garden, without having to compromise on style. From a bread bin to an exterior light – we are passionate about making products that will last for years, and look stylish in your home too!

We are all about a clutter-free lifestyle and defying 'throwaway' attitudes - we believe in creating products that serve a purpose but that also win you over with their great design and how well they fit into your home. It's the same with our team; everyone has an important role to play, but we also look for people who deliver their tasks with a great attitude, a willingness to help, and plenty of character. By hiring the right people, we can run a happier and more efficient business, which in turn helps us to deliver to our customers.

To fulfill our mission and give our customers this excellent service, we need the best team working for us. We’re always on the lookout for talented and enthusiastic people, with a passion for the brand.

Current Roles

Senior Customer Service Executive

We currently have an opportunity for an experienced Customer Service Executive to join our ever-growing and vibrant team. Working as part of our Sales & Service team, you will be working across the business, dealing with both retail and trade customer enquiries and developing processes and systems for continuous improvement as the business grows.

This is a great opportunity to learn about the homeware market and how all aspects of the business work, from product development to logistics and finance.

As part of a small team managing the customer experience, your duties will include:

  • Deputy to the Customer Services Manager for handling any team queries and issues.
  • Reviewing and updating processes to ensure they are fit for the growing business.
  • Managing customer communications, through phone, email, social and live chats, ensuring responses are timely and we meet our Service Level targets.
  • Resolving customer complaints effectively and efficiently, including handling returns.
  • Supporting with manning the showroom and assisting at shows when required.
  • Maintaining accurate systems and data, eg customer setup and web account support.
  • Providing customer product information and sales analysis as required.
  • Support warehouse team booking in orders with customers.

This is a full-time role working Monday – Friday, 9.00am to 5.30pm.

To be successful in this role you will be a professional, motivated and confident individual with a 'can-do' attitude, great people skills and a minimum 2 years experience within Customer Services or Sales Support. Excellent written and verbal communication skills are essential. A strong knowledge of Microsoft Excel is also required.

As well as a competitive salary, your package will include a generous holiday allowance, company performance-related bonus, pension contributions, private healthcare, regular nights out with the team and a substantial staff discount.

If this sounds like the role for you, please send your C.V to kayleigh@gardentrading.co.uk.

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Trade Sales Executive

We have an exciting opportunity for a talented sales professional to join our fast-growing team. Whether based in the office in Carterton, visiting customers across the midlands and north of the UK, or joining the team at our trade shows in London or Paris, you will be bringing the brand to life for our valued trade customers.

As part of the trade sales team, your role will be fast-paced and varied, and you will be empowered to develop your own customer relationships and grow sales in your region. You will work closely with the product, service and logistics team to ensure that we deliver a great customer experience.

This role is a great opportunity to learn about the homeware industry and all functions of the business, and as the business develops, there is also the chance for future international travel as we develop the brand beyond the UK.

Responsibilities include:

  • Ensure your accounts beat their sales target for the year.
  • Bring on new customers as per sales plan.
  • Manage account relationships including customer visits, reviewing sales and introducing new ranges.
  • Input to product planning processes, supporting with forecasting and range feedback
  • Represent Garden Trading at our trade shows.
  • Key contact for your accounts including field visits (approx 1/month).
  • Feed service issues into customer service and QC processes.
  • Support finance with credit control.
  • Maintain accurate system setup and customer data.
  • Support the Commercial Director in development of business sales strategy, for effective multichannel growth between trade and direct-to-consumer.

What we're looking for:

  • Share Garden Trading’s values on teamwork, customer service and quality
  • Excellent written, verbal and online communication including on the phone
  • Self-motivated and confident people person; great team player
  • At least 2 years’ experience of B2B sales
  • Knowledge of the homeware market a benefit
  • Proficient with systems, particularly ERP and all Microsoft Office packages. Excel essential.

To apply for this role please send you CV to ben@gardentrading.co.uk

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Showroom Assistant

We currently have an exciting opportunity for a Showroom Assistant to join our ever-growing and vibrant team, working within our showroom on Saturdays, as well as 1 week day.

You will work as part of the Sales & Service team who are responsible for dealing with account management, order processing and customer service for all our retail and trade customers. As you will interact with all departments in the company, this is a great opportunity to learn about the homeware market and how all aspects of the business work, from product development to logistics and finance.

As part of this role, your duties will include:

  • Dealing with members of the general public visiting our showroom, answering any queries and placing orders
  • Supporting the Sales & Service Team with email & phone queries, which will include processing orders, dealing with returns & refunds and general enquiries
  • Providing product information
  • Being able to confidently up-sell where necessary
  • Helping to merchandise the showroom to be in keeping with the seasonal ranges
  • Labelling products
  • Assisting with managing showroom events

This is a part time role working Saturdays from 9.30am to 5.00pm, as well as 1 other weekday. The successful candidate must be available for weekday training.  

To be successful in this role you will be a professional, responsible, motivated and confident individual with a 'can-do' attitude and great people skills. Excellent verbal communication skills are essential. As you will be the only customer-facing person manning the showroom at weekends, you will also need to be able to work independently, using your own initiative.

As well as a competitive salary, your package will include a generous holiday allowance, company performance-related bonus, pension contributions, private healthcare, regular nights out with the team and a substantial staff discount.

If this sounds like the role for you, please send your C.V to kayleigh@gardentrading.co.uk