Contact Us

We’re sorry if something hasn’t arrived as it should. Please contact us as soon as possible, ideally within 28 days of receipt, using our contact form. Include your order number and clear photographs of the damage or fault.

Please keep the item and its packaging. We'll review the details and advise you on the most appropriate resolution, which may include replacement item, partial refund or return arrangements where necessary.

Once your order has been dispatched, we’ll email you to confirm it has left our warehouse. If have a tracking number you can use the Royal Mail or DPD track and trace services to check progress. If you registered for an account you can also check your order’s progress in the My Account section of our website.

Our usual UK mainland delivery times are:

• Standard Delivery: 3–5 working days
• Next Day Delivery: Next working day when ordered before 2pm
• Large & Fragile Delivery: 3–5 working days
• Extra Large & Fragile Delivery: 3-5 working days
• Specialist Delivery: Up to 14 working days

Deliveries to the Highlands, Islands and Northern Ireland may take longer. For larger items requiring Specialist Delivery, our delivery partner will send you your tracking details and arrange a delivery date. Delivery options and estimated timings are shown at checkout. If your expected delivery date has passed, please contact us with your order number and we’ll be happy to help.

Don’t worry. Your order may simply be arriving in more than one delivery. Depending on the size and availability of your items, we sometimes dispatch products separately, particularly larger furniture or items on pre-order.

We recommend checking your dispatch emails first, as these may show separate estimated delivery dates. If your whole order is showing the same estimated delivery date, please allow up to 48 hours after your first parcel arrives for any remaining parcels.

If you still think something is missing, please contact our team with your order number and we’ll investigate.

Thanks for getting in touch! Our Customer Services team will review your enquiry and get back to you as soon as possible.

We aim to respond promptly, usually within 7 days, although during particularly busy seasonal periods, replies may take a little longer than usual. There’s no need to submit another form while you’re waiting. Including as much information as possible in the contact form will help us resolve things more quickly.

We hope you love your Garden Trading purchase, but if you change your mind, you can return most items within 28 days of receipt.

Please complete the returns form included with your order and return the item in its original condition, and in original packaging, including outer box. If you don’t have your returns form, please visit our Returns page for return instructions and information about the returns form.

You’ll need to cover the return postage. If an item is faulty, damaged or incorrect, please refer to the damaged or faulty item guidance above and use our contact form so we can arrange an appropriate resolution. Larger furniture and made-to-order items may have different return requirements, so please check our Returns Policy before sending anything back.

Once your return has arrived back with us and has been checked, we’ll process your refund to the original payment method within 14 days.

Depending on your bank or payment provider, it may take a little longer for the money to appear in your account. Please remember that the time taken for your return parcel to reach us is separate from the refund processing period.

If you’ve been waiting longer than expected, get in touch with your order number and return tracking details so we can check its progress.

We’re sorry there’s been a mix-up with your order. Please contact our Customer Services team using our contact form with your order number, the name of the item you ordered, a photograph of the product you received and, if applicable, a photograph of the label on the box you received the product in. This will help us identify the mistake and work out the quickest way to resolve it.

Please hold on to the incorrect item and its packaging until we’ve confirmed the next steps.

Our delivery charges reflect the size, weight and handling requirements of the products you’ve ordered.

Smaller items can usually travel through our standard parcel service, while larger, heavier or more delicate pieces of furniture typically require specialist packaging and delivery to ensure they arrive safely. The delivery options and applicable charges will be displayed at checkout before you place your order.

Our UK mainland delivery fees are:

• Standard Delivery: £6.95
• Next Day Delivery: £10.95
• Large & Fragile Delivery: £15.95
• Extra Large & Fragile: £29.95
• Specialist Delivery: £65

You can find a full breakdown of our services including delivery to Highlands, Islands & Northern Ireland on our Delivery Information page.

If your tracking shows your parcel as delivered but you can’t find it, there are a few things worth checking first. Take a look around your property, including porches, outbuildings and any designated safe places. It’s also worth checking with neighbours or other members of your household in case someone has accepted the delivery on your behalf.

If your parcel is still nowhere to be found, we recommend contacting the courier directly using your tracking number, as they may be able to help. If your parcel remains missing, please get in touch with our Customer Services team with your order number and we’ll help investigate further.

We work hard to ensure our product photographs give you an accurate impression of each item. However, colours can appear slightly different depending on your screen settings, ambient lighting and surroundings. Many of our products are made using natural materials, including wood, stone, rattan and ceramics. Variations in grain, texture, colour and finish are part of their individual character and mean that no two pieces are necessarily identical.

We recommend checking the dimensions, materials and product details on each product page before ordering to make sure it’s just right for your home.