Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering.
For more information please see our delivery page.
You can return items to us within 14 working days of receipt. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product WSWO01: Beautiful quality product
Service: Wonderful products,delivery & service.Would DEFINITELY order from them again.
Product WSWO01: The wooden welly store was very difficult to put together. Most of the holes did not line up and it did not meet our expectations. However once we had managed to finally make it we were happy with the finished product.
Service: Order arrived on time but the packaging was wet and damaged and the fixings were lying loose at the bottom of the box. Consequently some of the fixings were later found to be missing.
Product WSWO01: Everything fine except the price left me feeling a bit ripped off by the cost of it - it's a few planks of wood, treated properly (I hope) nailed together... not a great feeling but one as a consumer find grating, and doesnt leave me a feeling of huge goodwill towards Garden Trading. I know your marketing is good, but that's just common sense, and should be anyway... personally I don't care if it comes from a posh website or Argos, and chose it because it suited exactly my needs and the space I had available, but hoped I would feel it was a fair transaction...Just felt you had been greedy with what must be a substantial mark-up on a few simple planks of wood, nailed together. You have to make a profit, but if you are greedy with the mark-up in the end you leave your customers feeling ripped off - not good long-term economics. Same old problem everywhere, and maybe there are enough people who genuinely don't care what they spend on things as long as they get the shopping experience of a nice website..
Service: Online, so service isnt relevant, other than the delivery was not really fast, nor outrageously late.
Product WSWO01: No comment available
Service: Good prompt service