Pre-order now for delivery early November
Ensure that your home is kept effortlessly lit and your outdoor Swan Neck Light is working at its best with our resilient Replacement Glass. Achieve continuing enjoyment by ensuring you're never without a replacement glass, perfect for...
Dimensions: H19 x Diameter 31cm
Thread diameter: 7.5cm
Crafted in Glass
Fits all Swan Neck and Arched Swan Neck Lights
Delivery Costs:
Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
Returns:
You can return items to us within 14 working days of receipt. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Length: 16cm, Width: 11cm
Product LAGL008:
THe product ios okay although it looks slightly smaller but sturdier tahn the original. I have two lights so I can compare with the other version.
Offe clints the options for delivery courier. DPD SUCKS!
Service:
I like Garden Trading products. And I have no issue in general with the them - my recent shop was for a replacement part for an item purchased 5 years ago. So they are great in follow up.
Unfortunately, the delivery service/courier they use (DPD) provdes extremely poor service in my area/for my address - I can't vouch for other places/addresses.
For first delivery attempt the delivery peson did not ring the bell so I missed the delivery despite bieng at home. This IS NOT the first time this has happened with DPD. For the 2nd delivery attempt, after a call to Garden Trading, I received a text indicating a failed delivery but when I enquired it turned out that the delivery person was in a completely different post code to mine. So it was not even a real 'failed delivery attempt' and it certainly was not my fault!
The person I spoke to at Garden Trading initially did what was necessary to try and resolve the issue and then passed me on to a DPD person who didn't apologise for their cock up and I felt as if I was being a bother. I do not think that they made any genuine effort to get my item to me, citing that "after 2 failed delivery attempts the syste didn't allow".... At this point I felt that they (DPD) did not really give a damn about me as a client and I recontacted Garden Trading to get my item delivered by a different service. A few days later my item was delivered by a chirpy Parcel Force person.
Unfortunately for me, I guess, I will not be using Garden Trading again because they swear by DPD. They were somewhat helpful in the end. But my experience has left a bitter taste as this is not my first extremely bad experience with the don't care attitude of DPD.
I have choices. I will exercise these in the future. I now ask if teh online shop uses DPD and avoid products that will be shipped via this company that does not care about me as a customer.
Product LAGL008: Unfortunately the poduct was too small for my purpose and was returned.
Service: The product was excellent but unfortunately it was too small. A phonecall to Garden Trading was very helpful and your colleague went beyond helping to try and establish whether there were any other products available but was unsuccessful. A return of the product was organised.
Product LAGL008: product available - just what I needed
Service: so pleased to be able to buy a replacement glass cover for my outside light
Product LAGL008: Simple replacement glass - arrived very fast - hassle free
Service: Arrived promptly - it was just a replacement glass for a light I purchased from Garden trading a few years ago - I was thrilled they did replacement glass - otherwise would have to buy a whole new light -
Product LAGL008: The shade I purchased was exactly what I ordered great product.
Service: I was very happy with the service and goods I recieved from Garden Trading both were excellent. They even sent me some extra screws for my lampshade fitting when I lost two of them which was very helpful. It is good to find a company that cares. Thankyou.
Product LAGL008: excellent service. prompt delivery
Service: good communication.prompt delivery
Product LAGL008: Perfect replacement part.
Service: Brilliant customer service, Jessie Chambers was awesome. Very happy to recommend.
Product LAGL008: Fast delivery, good product!
Service: Good communication, helpful and fast delivery!
Product LAGL008: Just what I expected.good.
Service: Glad to have found what I was looking for. Fast delivery and great product.
Product LAGL008: Very good - item fitted ok.
Service: Very good
Product LAGL008: Quick and efficient service, item well packed.
Service: Quick and efficient service, item was well packed.
Product LAGL008:
the product was ordered in good faith but did not fit the light fitting.
the product was in perfect condition
Service:
the product and service was excellent, however the glass bowl was not the correct size to fit the the light fitting.
The glass bowl has been returned.
Product LAGL008: Excelent as always very very lpeased
Service: very very good
Product LAGL008: The glass is not as thick as the original it replaces.
Service: Very helpful in measuring a glass light shade, so that I bought the right item. Well packed and quick delivery.
Product LAGL008: Glass fits perfectly and looks fab
Service:
Fast efficient and would recommend.
Spent ages looking for replacement glass for outside light and discovered Garden Trading.
Product LAGL008: Good quality but did not fit my light,but that was my fault for ordering th wrong one!!
Service: First class service and would recommend
Product LAGL008: So pleased replacements are available. We broke ours after a week!!
Service: Excellent customer service (via phone).
Product LAGL008: I was at first sent incorrect size glass but the correct replacement was well packaged and arrived next day.
Service: Person I spoke to was very helpful when I ordered light. Very well packaged and arrived on time. Love the light! I subsequently broke the glass casing and was sent the wrong size. However they arranged collection and delivery of replacement next day. Can't fault the service.
Product LAGL008: Perfect! Just in case we have accidents in the future - thank you.
Service: Customer service on line was wonderful. Sadly the package was delivered to the wrong address and left with a neighbour of that address. Thankfully the person recognised my mothers name and took it round to her - although it was opened. It could have been a different story! Shame.
Product LAGL008: Good to know replacement glass domes are available – easy to break as our light is mounted too low. Probably should have ordered a couple!
Service: Good looking website that‘s easy to navigate.
