Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
To support our customers who are self-isolating, we have extended our returns period to 60 days. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product PBLW01: Great product, great pet food store
Service: Fabulous, hiccup with damaged goods, was resolved very quickly. No issues great customer service thanks to Kayleigh.
Product PBLW01: Perfect little pet food bin. Looks great in our kitchen.
Service: Overall very happy with my purchase. Very stylish looking pet food bins - definitely the best out there. Only downside is that one bin was slightly crushed in transit, we were able to push it back into shape, but not perfectly meaning that I don't think the lid is 100% sealed when in place. This is fine because we're using that bin for cat litter, but if it was for food I would probably have to return because if the lid doesn't sit right the food would likely go stale.
Product PBLW01: Love this... tidies away unsightly cat food
Service: Products all arrived well packaged, gorgeous and a great price for the quality. Love ❤️ Very happy, would definitely recommend