Delivery Costs:
Standard UK Delivery takes 7-10 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
Returns:
To support our customers who are self-isolating, we have extended our returns period to 60 days. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product BRWO17: Great product - bought as a birthday present!
Service: Great service and good quality product
Product BRWO17: Love these they look great, pan is heavy as you would expect
Service: Arrived on time but issue with damaged goods
Product BRWO17: Handy size Quality items Particularly like The trimmed edge on the shovel
Service: Uncomplicated website. Fast service. Fantastic items.
Product BRWO17: Nicely made & works well. Looks good by the fireplace.
Service: Great range, very good quality & genuinely good customer service. I love these guys!
Product BRWO17: Great product, good quality workmanship
Service: Great service, prompt delivery
Product BRWO17: Looks nice & is functional!
Service: No order tracking & very slow delivery/dispatch
Product BRWO17: The set looks great. It's sturdy and is good quality. Doesn't look cheap. Great purchase
Service: Great costumer service. I had a very small issue with my purchase which was quickly and efficiently sorted out. I am very pleased!
Product BRWO17: No comment available
Service: I think the service is very good . You inform me of any issues with the order .
Product BRWO17: Strong and sturdy. Very pleased.
Service: The items that I requested that were in stock arrived promptly. Still awaiting some items that I pre-ordered.
Product BRWO17: Much better than plastic. Dustpan holds a lot
Service: Lovely product and prompt delivery
Product BRWO17: Appears well made and exactly what I wanted for balcony area
Service: Great customer service and lovely products.