Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
To support our customers who are self-isolating, we have extended our returns period to 60 days. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
All of our product measurements are stated in CM.
Product CHSG01: That was not good quality because it was ripped and holder part was damaged so it is not possible to hold- it is like skewed I believe this is linked to packaging. I do not recommend this brand.
Service: Products were damaged and it looks like it is used by someone else. It does not look it has good quality and also small box was ripped .
Product CHSG01: Squashed and sad.... handle is dropped to one side and square holders more like cuboid shaped
Service: The service was very good but would’ve liked notification when to expect the delivery. Products-wise, all lovely but my rattan cutlery holder is a little “sad” and squashed. I hoped it would improve after a few days but today it’s still the same. I can send a photo if this helps ( I saved this section by mistake and it wouldn’t let me edit so had to put it here
Product CHSG01: Dreadful. Item was poorly packaged causing the handle to be bent permanently and the basket itself cheaply woven -returned
Service: Good service. Item delivered as scheduled and kept informed of delivery however item was packaged in a way it damaged the product and the product was of poor quality so returned