Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering.
For more information please see our delivery page.
You can return items to us within 14 working days of receipt. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product KTDB01: Like this very much. very pleased with purchase.
Service: re packed in box about twice the size as was needed and space filled with plastic padding. It stated this was recyclable but not at my recycling depot. Felt the excessive use of plastic and extra large box was pretty bad.
Product KTDB01: Lovely kettle. Looks great.
Service: Good service.