Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
To support our customers who are self-isolating, we have extended our returns period to 60 days. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product COWH01: Some enamel came off during transit Replaced with perfect substitute
Service: Excellent customer service. Item damaged in transit and replaced immediately without drama.
Product COWH01: Rubbish. Arrived broken in two pieces.
Service: resolved a product issue quickly.
Product COWH01: Original order arrived damaged (enamel had chipped off) but the team ordered a replacement very quickly and I love the look of it. Its a great size too
Service: The customer service team was very quick to reply and resolve my damaged order. Another order I made arrived so quickly! Very impressed and great product offering