Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
To support our customers who are self-isolating, we have extended our returns period to 60 days. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product BBCO02: No comment available
Service: Improve packing so does not arrive damaged. Lid wedged in bin. Releasing damaged lid .
There was a small issue with the bread bin which was resolved very quickly through Garden Trading's exceptional customer service.
It was just what we needed for our new kitchen.
Very shortly after receiving our order we experienced an issue with part of it so I rang the company. Firstly to explain the problem - without hesitation I was given a number of options that would resolve the issue. Having discussed my conversation with my wife I rang them again - we opted for what was probably the most drastic solution, to return all the goods in exchange for another, similar, product.
"Absolutely no problem" was the response and our revised order was delivered next day and our original order collected at the same time.
It is the first time we have purchased from Garden Trading and it was a most pleasurable experience. It is so refreshing dealing with a company that genuinely has their customers satisfaction as the focal point of the business.
Superb customer service.
Product BBLW01: Quality excellent... we hadn’t really given enough thought to the selection so we have had to return this item
Service: Service has been excellent... communication really good.. items were great.. we had to return one as colour was wrong for us but return process really smooth
Product BBLW01: Stylish storage for the kitchen
Service: lots of great products to choose from, new breadbin and outdoor postbox are good quality
Product BBLW01: Lovely bread bread, a felt the tin is a little flimsy but it works and the lid is fab as it doubles up as a board.
Service: I loved my items and customer service has been excellent. The ravello pot with handles was terrible quality, it had so many dents and cracks. I emailed customer service and the sent a replacement straight away but that ones just as bad! It’s a shame as quality is normally what I expect from this company and everything else has been lovely. I think it lets down the name a bit. I can’t fault the customer service though.
Product BBLW01: Quality product. Delivery as promised.
Service: Quality product
Product BBLW01: Perfect size and looks very sleek.
Service: Speedy delivery and great products!
Product BBLW01: No comment available
Service: I did have a small problem with my order but Garden Trading went above and beyond in rectifying this.
Product BBLW01: Very good sized bread bin
Service: Such lovely seat cushions. Beautifully made!
Product BBLW01: Just what I was looking for - simple and good quality.
Service: Very straightforward and efficient
Product BBCO02: No comment available
Service: Shipping cost a bit high, but really like the product.
Product BBCO02: Love the colour, form and size of this bread bin. The lid is very handy as a bread board though keeping it clean may be an issue.
Service: Good product, excellent delivery timeframe ( received ahead of schedule) and very well packaged. Only issue was the cost of delivery .
THE BOROUGH COLLECTION
Mixes matt steel and natural beech in simple yet practical designs for every day use.
FOR THE KITCHEN
At the heart of the home, our new kitchen collection celebrates the easy pleasures of home cooking and baking. Focusing on providing order and calm; refillable and reusable become as much about style as solution.