Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
To support our customers who are self-isolating, we have extended our returns period to 60 days. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product CFSK01: Ideal for purpose and the smoky grey is a bit different
Service: Lovely products but delivery was a bit slower than expected. An update on the delivery date would have been a courteous gesture.
Product CFSK01: Item is a gift so I have no idea.
Service: The item turned up ok, but they are refusing to pay valid cashback via a referral site. Sounds like their internal IT systems are terrible or they are trying to pull a fast one. Neither is what you want from an online retailer. Avoid.
Nice looking carafe
Bought as a gift for a friends birthday
They loved it
Wrapped safely for delivery
Product CFSK01: Nice dark glass and hold a whole bottle with room to breath. My friend loved her present.
Service: resolved a product issue quickly.