Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
You have 28 days from the date of receipt to return your goods to us. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product DIEH01: Delicious scent. Pretty bottle.
Service: The products were lovely. My only complaint would be that there was no candle supplied with the holder. Despite one being shown in the photo - and also reminded to trim the candle on the instructions- which again implies one would be included. A tad misleading n’est pas?
Product DIWF01: Simple design but little fragrance noticed even in a small room.
Items arrived fairly quickly but one item was damaged ( not in transit but had not been checked thoroughly before packing ) Customer services did agree to refund or replace but not to collect it which was less than satisfactory as the item was quite large and awkward to get to the post office.
Although the GT products are generally of good quality, I do feel that they are a little overpriced and I usually only purchase with a discount code / sale prices .