Ensure your fire is kept stocked up during the winter months with a pack of RAW Kindling. Crafted in 100% Reclaimed Timber it's the perfect accompaniment to our range of fireside accessories. We've partnered with a local company Raw...
Standard UK Delivery takes 3-5 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
You can return items to us within 14 working days of receipt. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product KIWO01: unable to use without fire pit
Service: My most recent order was disappointing in that the part order came even though the main part was not in stock I am still waiting for notification of delivery so unable to use the part of order that came why not deliver all together and delay taking payment.
Product KIWO01: Good price and does the job
Service: Fire pit is of excellent quality and delivered in good time. Well packaged too. Very happy!
Product KIWO01: Practical as well as visually lovely in our home in the countryside. We used it to fill a hole in a small nook we had in our chimney area. I am sure it will come in handy when lighting a fire.
Service: Love their products both in design and quality. Excellent shipping. Great overall.
Product KIWO01: Not much to say about this!
Service: Beautiful chiminea and fairy lights - and great customer service... except the goods took a couple of weeks to arrive (from the labels it looks like they made an admin error on the recipient phone number - it would have been good to have been kept updated about this(.
Product KIWO01: Not used yet. M
Prompt efficient delivery - lot of packaging ! But still had scratches on the planters
Too difficult to repack/return
Bistro table & chairs - very comfortable chairs ( with a cushion ) - bit of spring in the backrest which is great !
Product KIWO01: Not cheap but for a good cause!
Service: Arrived quickly and at the courier’s agreed time. Well packed and all in good order.