Standard UK Delivery takes 7-10 working days. Next Day orders must be placed before midday for delivery the following working day. If a Next Day order is placed after midday on a Friday, or over a weekend, delivery will take place the following Tuesday. Named day delivery can be placed up to 2 weeks in the future.
Pre-order items will be delivered on the date specified at the time of ordering. Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For more information please see our delivery page.
To support our customers who are self-isolating, we have extended our returns period to 60 days. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to issue refunds for goods that are not returned in a re sell-able condition. Please note, returns charges may be applicable dependent on the item(s) you are returning. For more information please see our returns page.
Product ASBL01: Unfortunately had to return as bigger than I had thought. My fault should have looked at measurements.
Service: Delivery exactly as promised. Unfortunately the shovel was rather large for me to clean out ashes from grate and so I have had to return.
Product ASBL01: No comment available
Service: Order processed quickly for click and collect. Very helpful company as unfortunately I had to return my order as it wasn't suitable - refund processed the same day. Will definitely shop again, thank you.
Product ASBL01: Haven't used it yet, but seems pretty solid
Service: Informed me when the parcel would be delivered. Packed well.
Product ASBL01: Does the job! Great sale price.
Service: Great service, great courier, quick delivery.
Product ASBL01: Lovely quality and prompt delivery.
Service: Lovely quality and prompt delivery.
Product ASBL01: Seems fine my only small niggle is it would be helpful to have something on the end of the handle to hang
Service: Great service, items delivered quickly and no problems. Would definitely recommend
Product ASBL01: Perfetti per caminetto o stufa, la paletta è larga e profonda, molto meglio delle palettine strette che di solito sono pensate per i caminetti
Service: Ottimi prodotti, ottima organizzazione, spedizione rapida, imballaggio perfetto. Assolutamente da consigliare