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Delivery

CONTENTS:

Products placed on Pre-order
Click & Collect
Standard Delivery
Next Day Delivery
Saturday Delivery
Sunday Delivery
Delivery costs and estimated transit times
International delivery costs and estimated transit times

 

At Garden Trading, we are passionate about excellent customer service and meeting expectations.  Therefore, we aim to despatch all orders within 3-5 working days, however your order can take up to 7 days to be delivered depending on your chosen delivery method.

Should you have any queries at all, please do not hesitate to contact us on customerservices@gardentrading.co.uk and we would be happy to assist you.

 

PRODUCTS PLACED ON PRE-ORDER:
If all your items purchased are on pre-order, your order will not be delivered until the date specified at the time of ordering. If your purchase consists of products in stock as well as products on pre-order, the available products will be despatched within our normal timeframe and the items on pre-order will be delivered until the date specified at the time of ordering. However, if the pre-ordered items are due into stock within the next two weeks, we will hold your entire order for one delivery at the earliest opportunity.

 

CLICK & COLLECT:
All Click and Collect orders must be placed before 3.00pm for same day collection. Please allow 1 hour from the time of ordering for the goods to be made available. 

Collection Address:
Garden Trading
Carterton South Ind Est
Black Bourton Road
Carterton
Oxon
OX18 3EZ

Opening Times:
Monday – Friday ONLY
9:00 am to 5:00pm

 

STANDARD DELIVERY:
*FREE standard delivery is applied to all orders over £60.00 and delivered within Mainland UK. Deliveries to Scottish Highlands, Inverness, Aberdeenshire and parts of Ireland may vary.

All Standard Delivery orders will be delivered within 3-5 working days of your order date.  Please note during busier periods, your order may take up to 7 working days to be delivered. Your despatch email will contain the chosen courier and tracking number to track your parcel.

Alternatively, you can track your order by signing into your account and visiting the 'My Account' area. 

Two-man Delivery:

If your order has been shipped with our Two-man Delivery service, Bishopsgate, please allow longer for delivery. The team at Bishopsgate will contact you directly within 2 working days of you receiving your despatch email to arrange a convenient delivery date. 

Bishopsgate are our professional delivery partners, who will unpack and position our larger products in your home or garden and take away all packaging. 

If there are any access restrictions please make our drivers aware when they contact you.

 

NEXT DAY DELIVERY:
All Next Day Delivery orders must be placed before 12 noon to be received the following working day (orders placed after 12 noon will only be delivered the day after the following working day).

Please note our Next Day Delivery service is not applicable on weekends or bank holidays and is only available to Mainland UK. 

Regrettably we do not offer next day service on very large items.

 

SATURDAY DELIVERY:
All Saturday Delivery orders must be placed before Friday 12 noon to be received the next Saturday (orders placed after Friday 12 noon will be delivered the following Saturday).

Please note our Saturday Delivery service is only available to Mainland UK. 

 

SUNDAY DELIVERY:
All Saturday Delivery orders must be placed before Friday 12 noon to be received the next Saturday (orders placed after Friday 12 noon will be delivered the following Saturday).

Please note our Sunday Delivery service is only available to Mainland UK. 

DELIVERY COSTS AND ESTIMATED TRANSIT TIMES:

Delivery Method

Destination

Transit Time

Price

Standard Delivery

UK Mainland

3-5 working days

£4.95

Next Day Delivery

UK Mainland

Next working day

£6.95

Saturday Delivery

UK Mainland

Next available Saturday

£12.00

Sunday Delivery

UK Mainland

Next available Sunday

£16.00

Ireland

Southern Ireland

3-5 working days

£25.00

 

INTERNATIONAL DELIVERY COSTS AND ESTIMATED TRANSIT TIMES:

International Delivery charges are calculated based on the weight of the products in your basket and the delivery destination. Please refer to the table below as a guide:

Destination Zone Weight kg Price

Europe Zone 1 (transit time 3-4 days)

Southern Ireland, Belgium Netherlands

0 - 1
1.01 - 5
5.01 - 10
10.1 - 20
£15.00
£20.00
£30.00
£60.00

Europe Zone 2 (transit time 2-3 days)

France, Germany, Luxembourg

0 - 1
1.01 - 5
5.01 - 10
10.1 - 20
£15.00
£25.00
£40.00
£60.00

Europe Zone 3 (transit time 3 days)

Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden

0 - 1
1.01 - 5
5.01 - 10
10.1 - 20
£20.00
£40.00
£70.00
£120.00

Europe Zone 4 (transit time 3-4 days)

Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia,
Lithuania, Malta, Poland, Romania, Slovakia, Slovenia,Switzerland

0 - 1
1.01 - 5
5.01 - 10
10.1 - 20
£25.00
£55.00
£90.00
£160.00

United States (transit time 3-5 days)

0 - 2
2.01 - 7
7.01 - 10
10.1 - 20
£40.00
£70.00
£80.00
£130.00

Canada (transit time 3-5 days)

0 - 2
2.01 - 7
7.01 - 10
10.1 - 20
£70.00
£120.00
£150.00
£180.00

 

Please note, we are currently unable to ship larger furniture items outside of mainland UK.