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Privacy Policy

Garden Trading is a UK website and is in accordance with the requirement of the UK data protection Act 1998. All payment data transmitted between you and our site is protected using strong SSL encryption technology.

We do not sell our customer's details, however we may pass on details for other companies that may be of interest to you. If you do not wish us to do this please do not tick the box on the address page of the checkout and we will make sure your details are not made available in this way.

We will not share your email address or telephone number with any third party.

We are a member of Abacus Alliance, which is a data co-operative where companies share transactional and postal address details in order to refine the preferences of people already on the Abacus database. If your details are not already on the Abacus database then they will not be added as a result of ordering from Garden Trading.

When you create an account you have the option to opt out of signing up to our e-newsletters, you can also unsubscribe from these at a later date at any time by clicking the link in the email or contacting us directly.

In addition to the information which you supply to us, information and data may be collected through the use of cookies. These are a small text file that recognise repeat users and allow Garden Trading to monitor customer traffic behaviour and compiles data in order to improve the site. These statistics include no personally information. To shop from Garden Trading and have personalised features you need to have cookies enabled.  If you don't wish to enable cookies, you'll still be able to browse the site but your shopping experience will be limited and you are unable to place an order. Please visit our Cookies Policy page for more information.

Garden Trading retail do not store or retain credit card information.  Garden Trading is listed on www.shopsafe.co.uk as a website that is deemed to be a well designed UK secure online shopping site and we are PCI compliant.

As of the 18th of February 2010, Garden Trading use Sage Pay for online credit and debit clearing, in conjunction with Barclays Bank. As a result of this change, we now charge for the order in full at the time the order is placed. Therefore please ensure if you are pre-ordering an item that you are happy to pay for it in advance.

You undertake that all details which you provide to us for the purpose of ordering goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the order.

Your statutory rights are not affected but otherwise all purchases are non-exchangeable, non-refundable and non-transferable.

All prices on this site include United Kingdom VAT at the prevailing rate. Our VAT number is GB630 683740.

If you have any further questions, please do not hesitate to contact us on 0845 6084448  or email customerservices@gardentrading.co.uk