Delivery Information
Due to recent fuel surcharges and the increase in VAT, regrettably we have had to increase our carriage charge to £6.95
We apologies for any inconvenience caused.
Garden Trading aims to despatch orders on a standard delivery within 3 working days subject to stock availability, but at busy times delivery may take slightly longer.
If there is a delay of delivery on 'in-stock' items beyond the normal 5 to 7 working days period we will contact you by email to inform you of the progress with your order.
DELIVERY INSTRUCTIONS
Signatures are required for standard and next day delivery, however if you are happy for your parcel to be left in a safe place then please ensure you state this in the relevant box during the checkout process or enter an alternative delivery address. Please be advised if you are not available to sign for your delivery and do not notify us that the parcel can be left you may incur the charge of redelivery.
If the couriers are unable to deliver a calling card will be left for you to arrange re-delivery.
Please note that if an order is of high value then we may send it on a service which does require a signature regardless of whether you give instructions.
By specifying a place that you would like the courier to leave the parcel without a signature - you are accepting liability if the parcel goes missing after being left in the place that you have specified, and we will not be able compensate you for this. If you are concerned that there is not a safe place then please give a delivery address where someone will be in to accept the delivery.
Availability Dates:
As we ship our products directly from the manufacturers, all of our due dates are approximate and subject to a number of possible shipping/customs/manufacturing delays. We endeavour to fulfil orders as soon as possible but regrettably may not always be able to keep you updated with changes on due dates due to volume of orders.
We use either a reputable courier, depending on the size and weight of your order.
Courier Collections-please ensure that you understand when placing an order, that if something is wrong and you need to return it then our courier does not offer timed or weekend collections, and someone needs to be in when the collection takes place.
Delivery Costs
Our postage and packing charge for standard items for deliveries within UK mainland is £6.95 per order.
Postage and packing of standard items to Northern & Southern Ireland, Channel Islands, Scottish Isles and other surrounding islands is £19.95. This postage rate also applies to BFPO addresses.
For very large furniture items, the delivery charge to UK mainland is £24.95, and this will be stated in the item description. Quotations for postage of these larger items to addresses outside of UK mainland are available upon request.
A small amount of items which do not need to be delivered on a pallet, but which are bulky or fragile have a postage surcharge and cost £12.95 for delivery within UK mainland, and £24.95 for delivery to Northern and Southern Ireland, Channel Islands, Scottish Isles and other surrounding islands. This will be stated in the item description.
Next Day Delivery - Mainland UK only- £9.95
Our postage and packaging charge on standard items for next day delivery is £9.95. All orders must be placed before 12.00pm to ensure next day delivery. (Not available for weekend delivery)
Orders placed after 12.00pm on Friday and between Saturday and Sunday will be delivered the following Tuesday.
Unfortunately we cannot offer a 24 hour service to Scotland, this will be delivered on a 48 hour service.
We do not offer next day service on very large items.
This service is only available for Mainland UK ONLY.
If you are ordering from overseas please contact us for delivery charges so that we may advise you prior to ordering.
