Delivery Information
Garden Trading will endeavour to ship all orders within 7 working days subject to stock availability, but at busy times delivery may take slighter longer. If you require express delivery please call us on 0845 6084448
If there is a delay of delivery on in-stock items beyond the normal 5 to 7 working days period we will contact you by email to inform you of progress with your order.
DELIVERY INSTRUCTIONS
If you are happy for your parcel to be left in a safe place then please ensure you state this in the relevant box during the checkout process. If you do not state that you are happy for it to be left then we will send your order on a service which requires a signature.
Please ensure you specify any delivery instructions in the box in the checkout. If you are worried that you will not be in to receive your parcel then please choose a different delivery address, or a card will be left for you to arrange re-delivery with the courier.
Please note if an order is high value then we may send on a service which does require a signature regardless of whether you give instructions.
By specifying a place that you would like the courier to leave the parcel without a signature - you are accepting liability if the parcel goes missing after being left in the place you have specified, and we will not be able compensate you for this. If you are concerned that there is not a safe place then please give a delivery address where someone will be in to accept the delivery.
Availability Dates:
As we ship our products directly from the manufacturers, all of our due dates are approximates and subject to a number of possible shipping/customs/manufacturing delays. We endeavour to fulfil orders as soon as possible, but regrettably may not always be able to keep you updated with changes to due dates due to volume of orders.
We use either a reputable courier, depending on the size and weight of your order.
Courier Collections-please ensure that you understand when placing an order, that if something is wrong and you need to return it then our courier does not offer timed or weekend collections, and someone needs to be in when the collection takes place.
Delivery Costs
Our postage and packing charge for standard items for deliveries within UK mainland is £5.95 per order.
Postage and packing of standard items to Northern & Southern Ireland, Channel Islands, Scottish Isles and other surrounding islands is £14.95. This postage rate also applies to BFPO addresses.
For very large furniture items, the delivery charge to UK mainland is £19.95, and this will be stated in the item description. Quotations for postage of these larger items to addresses outside of UK mainland are available upon request.
A small amount of items which are do not need to be delivered on a pallet, but which are bulky or fragile have a postage surcharge and cost £9.95 for delivery within UK mainland, and £19.95 for delivery to Northern and Southern Ireland, Channel Islands, Scottish Isles and other surrounding islands. This will be stated in the item description.
If you do require next day, or saturday delivery please call us on 0845 6084448 before 1:00pm. Calls cost 2p per minute during the daytime from a BT landine, other networks may vary.
If you are ordering from overseas please contact us for delivery charge so that we may advise you prior to ordering.
Catalogue Ordering
If browsing through our catalogue, please see the following key for details of which items have delivery surcharges applied.
On our website the items that have a higher postage rate will state the price in the product description.
Please do not hesitate to contact us if you have any queries on 0845 6084448
