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Delivery

Garden Trading aims to dispatch orders to mainland UK addresses on a standard delivery within 3 working days subject to stock availability, but at busy times delivery may take slightly longer.

In the event that an item is out of stock, we will notify you via email of the delay.

 


Standard Delivery Cost

 

All Click and Collect orders must be placed before 3.00pm for same day collection. Please allow 1 hour from the time of ordering for the goods to be made available. The last collection time is 5.00pm. The Click and Collect service is available Monday to Friday ONLY. The collection point is Garden Trading, Unit 1a Carterton South Ind Est, Black Bourton Road, Carterton, Oxon, OX18 3EZ.

FREE standard delivery applied to all orders over £50.00 with in Mainland UK. This promotion can be used in conjunction with any other offer and is limited to standard delivery charges with in mainland UK only.This can not be applied to back orders or items that have already been purchased. Garden Trading reserves the right to change these terms and conditions at any time.

Postage and packing charges for standard UK mainland deliveries under £50.00 is calculated according to weight of your basket.  Please refer to the table below. The postage charge is worked out automatically at the basket.Please note this is a Monday to Friday service.

 

Delivery Method

Destination

Weight kg

Price

Standard Delivery

UK Mainland

0-1kg

£4.95

Standard Delivery

UK Mainland

1.01-5 kg

£5.95

Standard Delivery

UK Mainland

5.01-10 kg

£7.95

Standard Delivery

UK Mainland

10.1-20 kg

£9.95

Standard Delivery Pallet

UK Mainland

21 kg

£46.00

Please note that deliveries to Scottish Highlands, Inverness, Aberdeenshire and parts of Ireland may vary. Please note that our delivery company are not permitted to enter the customers property and are unable to take away any packaging.

 

Next Day

Postage and packing charges for next day UK mainland deliveries is calculated according to weight of your basket. Please refer to the table below.

The postage charge is worked out automatically at the basket.  All orders must be placed before 12.00pm to ensure next day delivery. (Not available for weekend delivery)

Orders placed after 12.00pm on Friday and between Saturday and Sunday will be delivered the following Tuesday. Please note we close during public holidays, please allow an extra day for delivery.


Delivery Method

Destination

Weight kg

Price

Next Day Delivery

UK Mainland

0-1 kg

£7.95

Next Day Delivery

UK Mainland

1.01-5 kg

£8.95

Next Day Delivery

UK Mainland

5.01-10 kg

£9.95

Next Day Delivery

UK Mainland

10.1-20 kg

£11.95

 

Unfortunately we cannot offer a 24 hour service to Scotland and parts of Ireland, this will be delivered on a 48 hour service.

Next day service is only available for Mainland UK only. Regrettably we do not offer next day service on very large items.

International Delivery

Postage and packing charges for standard deliveries to Europe are calculated according to weight of your basket and delivery zone. Please refer to the table below to see which zone you fall into.

 

Destination Zone

Weight kg

Price

Europe Zone 1

0-1

£20.00

 

1.01-5

£25.00

 

5.01-10

£30.00

 

10.1-20

£45.00

 

20.01

£50.00

Europe Zone 2

0-1

£40.00

 

1.01-5

£70.00

 

5.01-10

£180.00

 

10.1-20

£250.00

 

20.01

£300.00

Europe Zone 3

0-1

£50.00

 

1.01-5

£70.00

 

5.01-10

£90.00

 

10.1-20

£110.00

 

20.01

£150.00

Europe Zone 4

0-1

£60.00

 

1.01-5

£80.00

 

5.01-10

£100.00

 

10.1-20

£150.00

 

20.01

£180.00

ZONE 1

Southern Ireland, Belgium, Netherlands

ZONE 2

France, Germany, Luxembourg

ZONE 3

Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden

ZONE 4

Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia,Switzerland

 

Changing your delivery address

You will need to register an account if you would like to delivery to a difference address than your billing address. Once you have registered an account  click on ‘My Account’ in the top right hand corner and choose ‘Delivery Addresses’. You can then view and alter your delivery and billing address to as many as you would like.

 

Track my order

On placing your order, we will send you an email to confirm we have received your order. Once your order has been processed and dispatched you will receive a further email information you that your item(s) has been shipped.


Each order will be assigned its own tracking number. This enables you to view the status of your order. You can also track your order at any time by logging in to your account page and click on ‘track your order’. If you require any further assistance please do not hesitate to contact our customer services, who would be happy to look into your order.

Failed Deliveries

If an item is held at the post office awaiting collection and it is not subsequently collected, or if a delivery is refused and then returned to us - then a £6.50 charge will apply for the cost of returning the parcel to us.

 

Delivery Instructions

Signatures are required for standard and next day delivery, however if you are happy for your parcel to be left in a safe place then please ensure you state this in the relevant box during the checkout process or enter an alternative delivery address. Please note that leaving instructions are subject to the delivery driver accepting that the parcel is safe to be left.

Please be advised if you are not available to sign for your delivery and do not notify us that the parcel can be left you may incur the charge of redelivery.
If the couriers are unable to deliver a calling card will be left for you to arrange re-delivery.

Please note that if an order is of high value then we may send it on a service which does require a signature regardless of whether you give instructions.

By specifying a place that you would like the courier to leave the parcel without a signature - you are accepting liability if the parcel goes missing after being left in the place that you have specified, and we will not be able compensate you for this. If you are concerned that there is not a safe place then please give a delivery address where someone will be in to accept the delivery.

Availability Dates

As we ship our products directly from the manufacturers, all of our due dates are approximate and subject to a number of possible shipping/customs/manufacturing delays. We endeavor to fulfill orders as soon as possible but regrettably may not always be able to keep you updated with changes on due dates due to volume of orders.


We use either a reputable courier, depending on the size and weight of your order.