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Delivery & Returns

Delivery & Returns

 

Garden Trading aims to dispatch orders to mainland UK addresses on a standard delivery within 3 working days subject to stock availability, but at busy times delivery may take slightly longer.

In the event that an item is out of stock, we will notify you via email of the delay.

 

Delivery

 

Standard Delivery Cost

 

FREE standard delivery applied to all orders over £50.00 with in Mainland UK. This promotion can be used in conjunction with any other offer and is limited to standard delivery charges with in mainland UK only.This can not be applied to back orders or items that have already been purchased. Garden Trading reserves the right to change these terms and conditions at any time.

Postage and packing charges for standard UK mainland deliveries under £50.00 is calculated according to weight of your basket.  Please refer to the table below. The postage charge is worked out automatically at the basket.Please note this is a Monday to Friday service.

 

Delivery Method

Destination

Weight kg

Price

Standard Delivery

UK Mainland

0-1kg

£5.95

Standard Delivery

UK Mainland

1.01-5 kg

£6.95

Standard Delivery

UK Mainland

5.01-10 kg

£7.95

Standard Delivery

UK Mainland

10.1-20 kg

£9.95

Standard Delivery Pallet

UK Mainland

21 kg

£46.00

Please note that deliveries to Scottish Highlands, Inverness, Aberdeenshire and parts of Ireland may vary. Please note that our delivery company are not permitted to enter the customers property and are unable to take away any packaging.

 

Next Day

Postage and packing charges for next day UK mainland deliveries is calculated according to weight of your basket. Please refer to the table below.

The postage charge is worked out automatically at the basket.  All orders must be placed before 12.00pm to ensure next day delivery. (Not available for weekend delivery)

Orders placed after 12.00pm on Friday and between Saturday and Sunday will be delivered the following Tuesday. Please note we close during public holidays, please allow an extra day for delivery.


Delivery Method

Destination

Weight kg

Price

Next Day Delivery

UK Mainland

0-1 kg

£7.95

Next Day Delivery

UK Mainland

1.01-5 kg

£8.95

Next Day Delivery

UK Mainland

5.01-10 kg

£9.95

Next Day Delivery

UK Mainland

10.1-20 kg

£11.95

 

Unfortunately we cannot offer a 24 hour service to Scotland and parts of Ireland, this will be delivered on a 48 hour service.

Next day service is only available for Mainland UK only. Regrettably we do not offer next day service on very large items.

International Delivery

Postage and packing charges for standard deliveries to Europe are calculated according to weight of your basket and delivery zone. Please refer to the table below to see which zone you fall into.

 

Destination Zone

Weight kg

Price

Europe Zone 1

0-1

£20.00

 

1.01-5

£25.00

 

5.01-10

£30.00

 

10.1-20

£45.00

 

20.01

£50.00

Europe Zone 2

0-1

£40.00

 

1.01-5

£70.00

 

5.01-10

£180.00

 

10.1-20

£250.00

 

20.01

£300.00

Europe Zone 3

0-1

£50.00

 

1.01-5

£70.00

 

5.01-10

£90.00

 

10.1-20

£110.00

 

20.01

£150.00

Europe Zone 4

0-1

£60.00

 

1.01-5

£80.00

 

5.01-10

£100.00

 

10.1-20

£150.00

 

20.01

£180.00

ZONE 1

Southern Ireland, Belgium, Netherlands

ZONE 2

France, Germany, Luxembourg

ZONE 3

Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden

ZONE 4

Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia,Switzerland

 

Changing your delivery address

You will need to register an account if you would like to delivery to a difference address than your billing address. Once you have registered an account  click on ‘My Account’ in the top right hand corner and choose ‘Delivery Addresses’. You can then view and alter your delivery and billing address to as many as you would like.

 

Track my order

On placing your order, we will send you an email to confirm we have received your order. Once your order has been processed and dispatched you will receive a further email information you that your item(s) has been shipped.


Each order will be assigned its own tracking number. This enables you to view the status of your order. You can also track your order at any time by logging in to your account page and click on ‘track your order’. If you require any further assistance please do not hesitate to contact our customer services, who would be happy to look into your order.

Failed Deliveries

If an item is held at the post office awaiting collection and it is not subsequently collected, or if a delivery is refused and then returned to us - then a £6.50 charge will apply for the cost of returning the parcel to us.

 

Delivery Instructions

Signatures are required for standard and next day delivery, however if you are happy for your parcel to be left in a safe place then please ensure you state this in the relevant box during the checkout process or enter an alternative delivery address. Please note that leaving instructions are subject to the delivery driver accepting that the parcel is safe to be left.

Please be advised if you are not available to sign for your delivery and do not notify us that the parcel can be left you may incur the charge of redelivery.
If the couriers are unable to deliver a calling card will be left for you to arrange re-delivery.

Please note that if an order is of high value then we may send it on a service which does require a signature regardless of whether you give instructions.

By specifying a place that you would like the courier to leave the parcel without a signature - you are accepting liability if the parcel goes missing after being left in the place that you have specified, and we will not be able compensate you for this. If you are concerned that there is not a safe place then please give a delivery address where someone will be in to accept the delivery.

Availability Dates

As we ship our products directly from the manufacturers, all of our due dates are approximate and subject to a number of possible shipping/customs/manufacturing delays. We endeavor to fulfill orders as soon as possible but regrettably may not always be able to keep you updated with changes on due dates due to volume of orders.


We use either a reputable courier, depending on the size and weight of your order.

 

Returns

We hope that you will be delighted with your order; however we understand that there are occasions that you may want to return items. You can return items to us within 7 working days of receipt. Please remember that if you decide within the first seven working days of receipt that the goods are not to your satisfaction you may return them to us. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a re sell-able condition. We are not able to refund postage charges for none damaged goods but we will send any exchanges or replacements free of postage charges, excluding pallets and non mainland UK postal addresses.

(We are unable to upgrade the delivery service or cover the cost of any exchanges that require a higher postage rate.)


How to return or exchange items

  • Contact our customer services by email enquiries@gardentrading.co.uk or call 0845 6084448 stating your reason for return and whether you would like an exchange or refund. In the case of a damaged product, please do send over an image where possible for us to pass on to quality control.

  • Under the Sale of Goods Act 1979, you may be entitled to a refund or replacement where goods are faulty or damaged, please notify us within 28 working days of receiving the goods and have a valid proof of purchase. If the item is damaged or faulty, then we will cover the cost of collecting the item. Please ensure that if you are sending anything back to us that you request a proof of postage, as we will not be liable for items lost in transit on their way back to us without proof of postage. All we ask is that you return the goods in suitable packaging to avoid any further damages.

  • If you wish to return an item which is not damaged or faulty for a refund or exchange please notify us within 7 working days. This is done at your own cost and original postage paid will not be refunded. We are able to arrange for a courier collection on your behalf at a charge of £12.00 per box, but someone will need to be in all day to accept the parcel as we cannot offer a specific time for collection. Failed collections will be chargeable at £12.00 per box.

  • If you requested a replacement item or exchange, this will be sent free of post & packaging charges, this excludes pallets and non mainland UK postal address. 

    (We are unable to upgrade the delivery service or cover the cost of any exchanges that require a higher postage rate.)

  • If you have requested a refund, please allow up to 14 days of receipt of your returned items to be processed. The refund can only be credited back onto the original card used to purchase the item(s).

  • You can track your refund has been processed by logging on to your account, view pervious orders and selecting returns.

  • Please note that refunds for items bought as gifts can only be given to the original purchaser and if you decide to swap an item we cannot stop the payer from knowing.

  • Please be advised that if an item is returned to us after our returns period has ended, and without advising us first, then we can only offer an exchange or credit notes, we are unable to offer a full refund.

  • Please note - if you have a query or problem with an item that you have bought through one of our stockists, you need to contact them directly.

  • Courier Collections

    -please ensure that you understand when placing an order, that if something is wrong and you need to return it then our courier does not offer timed or weekend collections, and someone needs to be in when the collection takes place.